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About the Role
The Associate Luxury Resale Advisor (ALRA) is a key sales position focused on driving new business growth and reactivating lapsed consignor relationships. You will grow your consignor base by acquiring luxury goods from new clients and reconnecting with past consignors. You have an entrepreneurial spirit, thrive in a fast-paced environment, and are energized by building relationships from the ground up. You are customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability.
Responsibilities
- Engage new, inactive, and prospective clients through daily outreach and in-home appointments to drive consignment activity.
- Develop and execute creative networking and outreach strategies to attract new consignors, reactivate lapsed consignor relationships, and generate repeat business.
- Proactively build pipeline by sourcing new leads, reactivating lapsed consignors, and converting marketing-qualified leads into active consignors.
- Leverage tools, such as Salesforce, to effectively manage pipeline activity and opportunities.
- Consistently meet or exceed monthly quotas by driving new business growth, reactivation results, and key performance metrics.
- Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.
- Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
- Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
- Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
- Spend the majority of time, over 70%, in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.
Requirements
- Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce), digital tools to manage pipeline and drive performance.
- Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities.
- Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.
- Results-oriented, and comfortable operating independently in a fast-paced, field-based environment.
- Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.
- Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.
- Customer-obsessed with a passion for luxury, fashion, and sustainability.
- Willing and able to travel more than 70% within the designated market.
- Able to commit to a 40-hour workweek with occasional off-hours.
- Must reside in the assigned territory.
- Possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets).
- Maintain compliant insurance and driving record.
- Able to lift up to 25 lbs as needed.
Skills
- Sales
- Client Outreach
- Lead Generation
- CRM Systems
- Salesforce
- Relationship Building
- Communication
- Problem-Solving
- Luxury Goods
- Fashion Trends
- Sustainability
Location
- Field-based
Work Type
- Full-time
Experience Level
- Associate
Salary/Compensations
- $60,000-$70,000 (Base Salary)
- $75,000-$87,500 (On-Target Earnings)
Benefits
- Base salary plus uncapped commission
- Annual Elite Club Trip for top performers
- Monthly sales competitions
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- Flexible Time Off (With Manager Approval)
About the Company
- The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members.
- We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day.
- As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy.
- We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping.
- We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
Equal Opportunity
- The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status.
- We will consider qualified applicants for a position regardless of arrest or conviction records.
- At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.