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About the Role
Join ASX, a leading global securities exchange and trusted market operator, to power a stronger economic future. In this role, you will be part of the Digital and Enterprise Technology team, delivering compelling digital experiences and supporting customer-centric strategies.
Responsibilities
- Serve as the primary contact for Salesforce support across the business and delivery team.
- Triage, investigate, and resolve Salesforce issues, escalating as needed.
- Manage Salesforce release activities, including planning, deployment coordination, regression support, communication, and post-release validation.
- Support Copado release processes, metadata validation, deployment readiness, and change governance.
- Configure and maintain Salesforce objects, fields, page layouts, record types, validation rules, flows, reports, dashboards, and list views.
- Manage Salesforce users, personas, profiles, permission sets, roles, sharing access, and field-level security.
- Partner with business users to understand issues, clarify requirements, and translate needs into Salesforce changes.
- Support connected platforms including Temenos Journey Manager / Avoka, DocuSign, OwnBackup, and archive-related services.
- Maintain platform hygiene, data quality, access controls, and operational documentation.
- Support UAT, regression testing, sandbox refreshes, QA validation, and release readiness activities.
- Create and maintain release notes, user guides, support documentation, and knowledge articles.
- Identify recurring issues and improvement opportunities to simplify support and enhance user experience.
Requirements
- 3-5 years of hands-on Salesforce administration experience in an enterprise environment.
- Strong Salesforce administration knowledge across users, profiles, permission sets, roles, sharing, field-level security, record types, and page layouts.
- Experience configuring Salesforce objects, fields, flows, validation rules, reports, dashboards, and list views.
- Experience supporting Salesforce release management, deployment coordination, testing, and post-release validation.
- Working knowledge of Copado or similar DevOps / release management tools.
- Strong production support skills, including issue triage, root cause analysis, incident management, and stakeholder communication.
- Experience managing user access, personas, and business-role-based permissions.
- Ability to engage confidently with business users and explain Salesforce behavior clearly.
- Good understanding of data quality, platform hygiene, privacy-aware data handling, and governance controls.
- Experience creating release notes, support guides, user documentation, and knowledge articles.
- Salesforce Administrator Certification.
- Candidates must be legally authorized to work in Australia on a permanent basis without restrictions.
Skills
- Salesforce Administration
- Copado
- DevOps
- Release Management
- Issue Triage
- Root Cause Analysis
- Incident Management
- Stakeholder Communication
- Data Quality Management
- Platform Hygiene
- Privacy-Aware Data Handling
- Governance Controls
- Release Notes Creation
- Support Guide Creation
- User Documentation
- Knowledge Article Creation
- Salesforce Advanced Administrator Certification
- Sales Cloud
- Service Cloud
- Financial Services Cloud
- Data Cloud
- CRM Analytics
- Tableau
- Temenos Journey Manager / Avoka
- DocuSign
- OwnBackup
- Salesforce Integrations
- API-based data flows
- Sandbox refreshes
- Environment readiness
- Operational release planning
- Einstein
- Agentforce
- Automation-assisted Salesforce support
Location
- Australia
Work Type
- Hybrid
- Full-time
- Part-time
- Flexible working arrangements
Experience Level
- 3-5 years
Education Level
- Salesforce Administrator Certification
About the Company
- ASX powers Australia's financial markets, enabling a stronger economic future through a fair and dynamic marketplace.
- We are a leading global securities exchange, a trusted market operator, and an exciting data hub.
- The ASX team comprises talented individuals from diverse disciplines, running critical market infrastructure.
- We foster a workplace where diversity is celebrated and inclusion is integral to our culture.
- Employee-led networks champion LGBTIQ+ inclusion, gender equality, accessibility, wellbeing, and cultural events.
- We are an AWEI Bronze employer and a member of the Champions of Change Coalition for gender equality.
- The Digital and Enterprise Technology team delivers compelling digital experiences to support customer-centric strategies, driving growth and innovation.
Equal Opportunity
- We make hiring decisions based on skills, capabilities, and experience, and how you’ll help us live our values.
- We encourage applications even if you don’t meet all the criteria.
- If you need adjustments during the application or interview process, please let us know at careers@asx.com.au.
- Our diverse workforce is essential to building and maintaining a fair and dynamic marketplace.
- We support flexible working and offer hybrid working options.
- We encourage applications from individuals interested in part-time or other flexible working arrangements.
- Successful candidates will undergo background checks, including reference and police checks, as part of the onboarding process.