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About the Role

This role provides administrative and reception support to ILSC & Greystone College Sydney, ensuring smooth daily operations and a positive experience for students, agents, and visitors.

Responsibilities

Liaise with Local and National Academic Teams for consultation on specific cases.
Generate and distribute weekly student intake reports.
Ensure accurate storage of student information in the system.
Action student requests or redirect them to appropriate teams.
Issue Academic Enrolment Letters.
Understand key regulatory compliance requirements (ESOS Act, National Code 2018, ELICOS Standards 2018, NEAS).
Assist Academic Teams with assigned tasks.
Perform other duties or projects as determined by the National Director.
Greet students, agents, and visitors warmly and professionally.
Answer phones, transfer calls, and take messages.
Assist students, agents, and visitors with questions and direct them to the correct staff/department.
Prepare new student orientation and intake documents.
Support local teams with the weekly orientation process for new students.
Manage textbook inventory.
Update academic management system (Odyssey), learner management system (MOODLE), and other databases (PRISMS).
Assist students with myILSC App login issues.
Prepare graduation certificates and letters of completion.
Purchase OSHC and ensure students receive insurance cards.
Order and manage stationery and school supplies.
Perform coffee and snack runs for guests.
Coordinate with cleaners for campus cleanliness.
Attend general staff meetings and training sessions.
Support on-campus marketing initiatives by conducting school tours, assisting with promotional events, and providing school information.

Requirements

Minimum 2 to 5 years’ experience in customer service.
Full work rights for Australia required.
Valid Working With Children Check (WWCC).

Skills

Effective and clear written and oral communication in English.
Excellent working knowledge of computer systems.
Proven customer-service skills.
Ability to respond appropriately and promptly to a variety of enquiries.
Ability to find information and work collaboratively with other departments.
Flexibility.
Negotiation and problem-solving abilities.
Effective communication, both orally and in writing.
Time and systems management.
Planning, organization, and prioritization skills.
Patience, empathy, and approachability.
Reliability, honesty, and trustworthiness.
Ability to maintain composure and professional behavior under pressure.
Ability to engage effectively and respectfully with peers and superiors.

Location

Sydney

Work Type

Full-time on-campus

Experience Level

2-5 years

Education Level

Certificate and/or Diploma in business administration, marketing, customer service, or other relevant business fields.

Salary/Compensations

$58,000 - $59,000

About the Company

ILSC Education Group is a world leader in language education & vocational training, offering life-changing educational experiences in Canada, Australia, and India.
ILSC Education Group joined forces with ELS Education Services, combining over 100 years of experience delivering life-changing learning experiences to international students.
ILSC's mission is to provide transformative learning, living, and work experiences through language, career, and higher education programs.
Core Values: Passion, Innovation, Respect, Collaboration, Integrity.

Equal Opportunity

ILSC is committed to providing a barrier-free environment in accordance with its Accessibility policy.