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About the Role
The Customer Success function at With Intelligence is a key part of the Sales team, collaborating with Account Management, New Business, Product & Support. This team focuses on driving adoption, engaging clients, and improving account health to achieve retention and growth. Within the Key Accounts team, you will interact with senior stakeholders at leading alternative asset management firms, serving as their primary contact to help them maximize platform value and identify expansion opportunities. The ideal candidate is passionate about customer engagement, possesses excellent communication skills, and understands the importance of data discipline.
Responsibilities
- Engage directly with clients throughout their subscription term, building rapport and trust.
- Build deep understanding of client workflows, priorities and success metrics, translating them into actionable success plans.
- Provide tailored onboarding and training product demonstrations.
- Become a key contact for any product related queries.
- Proactively drive product adoption, using data and insights to identify trends, risks and opportunities.
- Strategically identify, explore and push through upsell/cross-sell opportunities.
- Report all feedback to Account Manager and in CRM systems, while collaborating with Product to inform roadmap priorities.
Requirements
- Strong verbal and written communication skills, able to build rapport with senior and technical stakeholders.
- Ability to manage complex accounts with multiple use cases while maintaining attention to detail.
- Confident presenting to groups and facilitating training sessions (both in-person and virtual).
- Data-driven approach, confident manipulating multiple sources of usage data to inform strategy.
- Commercially minded with the ability to understand client needs and link them to product solutions.
- Experience in Financial services/Asset Management is a plus but not required.
Location
- London, United Kingdom
Experience Level
- 20 - Professional (EEO-2 Job Categories-United States of America)
- SLSGRP20.1 - Middle Professional Tier I (EEO Job Group)
Benefits
- Health care coverage designed for the mind and body.
- Generous time off helps keep you energized for your time on.
- Access a wealth of resources to grow your career and learn valuable new skills.
- Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Best-in class benefits for families.
- Retail discounts to referral incentive awards.
About the Company
- At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
- Our Mission: Advancing Essential Intelligence.
- Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
- Our Values: Integrity, Discovery, Partnership
- Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Equal Opportunity
- S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
- If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
- US Candidates Only: Know Your Rights: Workplace discrimination is illegal