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About the Role
The London Borough of Harrow is seeking a proactive Brokerage Officer to join its Adult Social Care team. This essential role focuses on sourcing and securing high-quality placements for vulnerable adults and children, ensuring every service aligns with the specific outcomes identified in individual support plans. The successful candidate will work closely with Care Managers, service users, and families to negotiate and procure a wide range of services, including residential and nursing care, supported living, domiciliary care, and reablement. A significant part of the position involves building robust relationships with providers to understand their specialisms and ensure an ideal match for residents. Additionally, the postholder will manage price negotiations, monitor service quality, and resolve any complaints or service failures. To excel in this role, you should possess a strong understanding of Adult Social Care, excellent communication skills, and the ability to perform under pressure. Proficiency with the Mosaic system and knowledge of contractual frameworks are highly desirable. This is a fast-paced and rewarding opportunity for a collaborative professional committed to a "residents first" approach and continuous service improvement. The role may require occasional travel and flexible working hours to meet the needs of the community.
Responsibilities
- Source and secure high-quality placements for vulnerable adults and children.
- Ensure services align with individual support plan outcomes.
- Negotiate and procure residential and nursing care, supported living, domiciliary care, and reablement services.
- Build relationships with providers to understand specialisms and ensure ideal matches.
- Manage price negotiations with providers.
- Monitor service quality.
- Resolve complaints and service failures.
Requirements
- GCSE passes in English and Maths or equivalent.
- Detailed knowledge of Adult Social Care services (residential, nursing, children with disabilities, domiciliary, reablement care).
- Strong negotiation skills to agree placements and rates within departmental budgets.
- Excellent communication and engagement skills for liaising with stakeholders.
- Ability to identify quality service provision and match provider specialisms to needs.
- Experience using Mosaic or similar systems for placement management and purchase orders.
- Sound knowledge of service specifications, spot contracts, and contractual requirements.
- Confidence in managing service failures and complaints.
- Ability to work under pressure, prioritize tasks, and meet deadlines in a fast-paced environment.
- Satisfactory enhanced DBS check required.
Skills
- Adult Social Care knowledge
- Negotiation
- Communication
- Engagement
- Service quality identification
- Mosaic system proficiency (desirable)
- Contractual framework knowledge (desirable)
- Problem-solving
- Time management
- Prioritization
Location
- London Borough of Harrow
Work Type
- Full-time
- Flexible working hours
- Occasional travel
Experience Level
- Not specified
Education Level
- GCSE passes in English and Maths or equivalent
About the Company
- The London Borough of Harrow is committed to a "residents first" approach and continuous service improvement.