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About the Role
As a TSH Navigator, you’ll be a vital member of our care team, serving as a trusted partner and advocate for a dedicated panel of patients throughout their healthcare journey. You’ll go beyond standard duties to build relationships, understand individual patient needs, and ensure coordinated, personal care. You will be the primary point of contact for patients, answering questions, coordinating appointments, addressing concerns, and connecting them with resources.
Responsibilities
- Greet, check in, and room patients; update demographic, pharmacy, and billing information
- Take and record vital signs, administer visit-appropriate screening tools, document reason for visit and current symptoms, and prepare patients for exams
- Conduct laboratory procedures including point-of-care testing, specimen collection, and processing
- Serve as the primary point of contact for a dedicated patient panel
- Communicate with patients to support follow-up, answer questions, and coordinate care
- Coordinate referrals, specialty appointments, and medical records; support patients in addressing social determinants of health
Requirements
- Graduation from an accredited medical assistant program
- Medical assistant certification (as required by state)
- High school diploma or equivalent
- Phlebotomy skills
- Current CPR or BLS certification
- Active, unrestricted LPN license in the state of practice
- Graduation from an accredited practical nursing program
Skills
- Excellent judgment and critical thinking skills with a willingness to problem-solve
- High emotional intelligence, integrity, and adaptability in a fast-paced healthcare environment
- Effective communicator with the ability to engage patients across diverse backgrounds and needs
- Familiarity with healthcare systems, community resources, and care coordination practices
- Mission-driven, collaborative mindset and a passion for improving the patient experience
Location
- Rochester, NY
Work Type
- Full-time
Experience Level
- Based on professional certification and depth of experience
Education Level
- Medical Assistant (MA) or Licensed Practical Nurse (LPN)
Salary/Compensations
- $20–$25 per hour
Benefits
- Eligibility for incentive bonuses based on positive patient outcomes and clinic performance
- Consistent schedule
- Comprehensive benefits package (medical, dental, vision, 401K)
- Opportunity to build something from the ground up
- Direct impact on patient care and outcomes
- High visibility and influence in a growing organization
About the Company
- Town Square Health is reimagining what healthcare can be.
- We’re building a first-of-its-kind value-based care model with a singular mission: to set the gold standard for how Americans experience healthcare.
- Our primary care locations serve Medicare-eligible patients, and we’re growing fast, with expansion into multiple markets on the horizon.
- If you’re bold, collaborative, and driven to make a real difference in people’s lives, we’d love to have you on our team!
Equal Opportunity
- Town Square Health is proud to be an equal opportunity employer.
- We believe that diverse perspectives and backgrounds make our team stronger and our mission more powerful.
- We welcome and encourage applications from all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic.
- At Town Square Health, everyone belongs.