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About the Role
Starbucks is seeking a lead UX researcher to partner closely with designers, product managers, and business partners. This role involves conducting exploratory, formative, and evaluative research studies to enable informed decision-making and drive strategy through high-profile research projects.
Responsibilities
- Act in a consultative and advisory role to various levels within the design and product teams to identify research topics and plan studies for both generative and evaluative purposes.
- Plan design and lead research projects end to end and facilitate the experience for our team.
- Conduct research using a wide range of qualitative methods and a subset of quantitative methods.
- Package insights into tools and assets for designers, product managers, and business partners to leverage (personas, frameworks, use cases, design principles, scenarios, etc.).
- Communicate results and illustrate suggestions in compelling and creative ways, tailoring findings to suit the audience.
- Drive leadership buy-in and support by regularly meeting, presenting findings, connecting to business outcomes, and quantifying business value.
- Find creative and compelling ways to present and evangelize insights throughout the company.
- Create artifacts, educational tools, experiences and processes that help build and evangelize the UX Research within the larger organization.
Requirements
- 6+ years of research related to software and digital experiences
- 2+ years of experience driving large scale research and product roadmaps
- Familiarity with a wide variety of qualitative research methods, such as: Concept testing, ethnographic-style field research, group discussions, card sorting, workshops, remote studies, etc.
- Experience designing, fielding, and summarizing quantitative surveys
- Excellent communication, presentation, and writing skills
- A proven track record of successful partnerships with product managers, designers, analysists, engineers, business stakeholders, and executive leadership.
- Brings experience leading remote studies
Skills
- Qualitative research methods
- Quantitative research methods
- Communication
- Presentation
- Writing
- Consultative skills
- Advisory skills
- Research planning
- Research facilitation
- Insight packaging
- Stakeholder management
- Leadership
Location
- Onsite
Work Type
- Onsite (four days a week)
- Full-time
Experience Level
- Lead
- 6+ years of research experience
- 2+ years of experience driving large scale research and product roadmaps
Education Level
- Bachelor's degree (via Starbucks College Achievement Plan)
Benefits
- Medical, dental, vision insurance
- Basic and supplemental life insurance
- Voluntary insurance benefits
- Short-term and long-term disability
- Paid parental leave
- Family expansion reimbursement
- Paid vacation
- Sick time
- Eight paid holidays
- Two personal days per year
- 401(k) retirement plan with employer match
- Discounted company stock program (S.I.P.)
- Starbucks equity program (Bean Stock)
- Incentivized emergency savings
- Financial well-being tools
- 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program
- Student loan management resources
- Backup care
- DACA reimbursement
About the Company
- Starbucks set out to be a different kind of company, celebrating coffee and tradition while fostering connection.
- We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
Equal Opportunity
- Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
- Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
- Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.