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About the Role
This is a hands-on role where you'll play a critical part in supporting the technology our people rely on every day, from laptops and mobile devices through to meeting rooms, Teams Rooms and Audio Visual (AV) technology. With a strong focus on AV and collaboration technology, you'll ensure our meeting spaces run seamlessly while supporting new technology deployments and enhancing the workplace technology experience. You'll gain exposure to a broad range of technologies including Windows and Mac environments, JAMF, ServiceNow and collaboration platforms, while building strong relationships across Technology and the broader business.
Responsibilities
- Own and support meeting room technology, AV equipment and collaboration platforms
- Provide hands-on support across workplace technology, hardware, software and end-user systems
- Troubleshoot and resolve issues across Windows, macOS, mobile devices and peripherals
- Manage support requests and deliver a high-quality support experience for employees
- Support technology deployments, upgrades and workplace technology initiatives
- Maintain documentation and contribute to continuous improvement across support services
Requirements
- Experience in IT support, desktop support or workplace technology environments
- Exceptional face-to-face customer service skills and the ability to build strong relationships across the business
- Strong experience supporting Audio Visual (AV), meeting room and collaboration technologies, including Polycom and Crestron devices
- Experience troubleshooting Windows, macOS and mobile devices
- Strong experience using Microsoft Teams and ServiceNow or a similar IT Service Management platform
- Exposure to JAMF would be highly regarded
- Experience using AI tools in the workplace, with a curiosity for leveraging new technology to work smarter and more efficiently
- Strong problem-solving skills and the ability to remain calm under pressure
- A willingness to learn, share knowledge and contribute to a positive team culture
- Applicants will be required to provide evidence of their eligibility to work in Australia
- Applicants will be required to undertake police and basic credit checks as a condition of employment
Skills
- Windows
- macOS
- JAMF
- ServiceNow
- Microsoft Teams
- Audio Visual (AV)
- Polycom
- Crestron
- AI tools
Location
- Sydney
Work Type
- Permanent
- Full-time
About the Company
- Helping people feel good about their money as one of Australia’s leading financial wellbeing organisations. From those starting out to those retiring.
- Deep expertise combined with creativity can take on the trickiest of problems. Join our team of brilliant minds and mentors as we explore our way to innovation and apply technology in more human ways than ever.
Equal Opportunity
- We acknowledge and celebrate the richness that individual differences bring to our team. If you need assistance or an adjustment during the application process, please reach out and let us know.