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About the Role
As a Workspace Experience Associate, you will be the friendly face and go-to person in the clubhouse, responsible for greeting members, organizing events, and ensuring the space runs smoothly. You will focus on delivering premium, personalized service to ensure every interaction is exceptional.
Responsibilities
- Create personalized experiences for members and guests as the welcoming face of the workspace.
- Manage day-to-day member and guest questions, enquiries, booking requests, and mail promptly.
- Assist with cafe operations by preparing a variety of beverages.
- Organize and execute workplace events, ensuring seamless execution and guest satisfaction.
- Conduct regular inventory checks for food, consumables, and clubhouse supplies.
- Assist with day-to-day operations such as opening and closing procedures and conducting space checks.
Requirements
- At least 2 years of experience in a customer-facing role, preferably in hospitality, retail, or a similar service-oriented sector.
- Strongly embodies a customer centric and hospitality-led mindset.
- Strong problem-solving skills with a creative and pragmatic approach.
- Exceptional interpersonal skills for engaging with members, staff, and external stakeholders.
- Proficient multitasking abilities.
- A genuine passion for building relationships.
- Must hold or be willing to obtain RSA and Food Handling Certificate.
Skills
- Customer service
- Hospitality
- Event organization
- Inventory management
- Beverage preparation
- Problem-solving
- Interpersonal skills
- Multitasking
- Relationship building
Location
- Sydney
- Melbourne
- Brisbane
- Canberra
- Adelaide
- Perth
- Wynyard
- Customs House
Work Type
- Full-time
- Monday to Friday
Experience Level
- 2+ years in a customer-facing role
Education Level
- RSA
- Food Handling Certificate
Benefits
- Work-life balance
- Monday to Friday corporate hours
- Work 19 days across 4 weeks
- Wellness programme
- Lifestyle fund
- Birthday leave
- Personalised training and professional development
- Paid volunteer leave
About the Company
- Hub Australia provides premium workspaces, business networks, and services across 17 locations.
- Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia.
- Hub is a Certified B-Corporation and the first coworking space in Australia to be certified Carbon Neutral with Climate Active.
- Hub is a fun, energetic, and dynamic environment with plenty of room for growth.
- Certified as a Great Place to Work™.
- Committed to making a positive impact on society and the environment.
Equal Opportunity
- At Hub Australia, we are dedicated to building a diverse, inclusive, and equitable workplace.
- We believe that our strength lies in our differences, and we are committed to providing an environment where everyone is welcomed, respected, and supported.
- We encourage applicants of all backgrounds, identities, abilities and experiences to apply, as we strive to reflect the communities we serve.