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About the Role

Mastercard Services' Customer Acquisition & Engagement business drives profitable growth by transforming interactions into lasting relationships. We are seeking a Manager for our new Commerce Media business, a fast-growing venture at the intersection of commerce, data, and digital experiences. This role will drive and manage publisher deployment and integration, focusing on performance-oriented solutions.

Responsibilities

Own operational readiness activities for publisher launches, integrations, platform enhancements, and major changes.
Coordinate readiness across Product, Engineering, Operations, Finance and Commercial teams.
Ensure publishers are prepared to successfully transition into ongoing operations and support.
Identify and escalate risks that could impact publisher experience, delivery, revenue, or operational performance.
Serve as the primary operational contact for assigned publishers.
Develop a deep understanding of publisher business goals, operational processes and performance drivers.
Monitor and improve publisher operational health, integration of health, service levels, and platform adoption.
Analyze data and insights to identify risks, optimization opportunities, and growth potential.
Own the collection, prioritization and communication of publisher feedback, translating operational and strategic needs into actionable product recommendations.
Own operational issue management and coordinate resolution of publisher-impacting issues.
Drive cross-functional collaboration across Product, Engineering, Operations, Finance and Commercial teams.
Ensure timely communication, issue resolution and stakeholder management throughout escalations.
Improve support processes, operating procedures, and service delivery standards.
Identify opportunities to improve efficiency, automation, and scalability.
Convert publisher feedback, operational insights and performance trends into recommendations for process and product improvement.
Help mature Mastercard Commerce Media's publisher support model as the platform grows.

Requirements

Experience in customer support, service delivery, account operations, publisher operations, partner management, technical account management, or related roles in retail media, SSP or platform.
Proven ability to manage complex customer or partner relationships and drive measurable business outcomes.
Strong analytical skills with experience using data and insights to identify opportunities, risks, and performance improvements.
Strong stakeholder management skills with the ability to work across Product, Engineering, Operations, Finance, and Commercial teams.
Excellent communication skills and the ability to present recommendations and insights to both operational and business stakeholders.
Self-starter with a strong sense of ownership, accountability, and continuous improvement.
Abide by Mastercard's security policies and practices.
Ensure the confidentiality and integrity of the information being accessed.
Report any suspected information security violation or breach.
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Skills

digital advertising
commerce media
retail media
publisher ecosystems
ad tech

Location

New York City, New York
Arlington, Virginia
Purchase, New York

Work Type

Full-time

Experience Level

Manager

Salary/Compensations

New York City, New York: $156,000 - $265,000 USD
Arlington, Virginia: $150,000 - $254,000 USD
Purchase, New York: $150,000 - $254,000 USD

Benefits

insurance (including medical, prescription drug, dental, vision, disability, life insurance)
flexible spending account and health savings account
16 weeks of new parent leave
up to 20 days of bereavement leave
80 hours of Paid Sick and Safe Time
25 days of vacation time
5 personal days
10 annual paid U.S. observed holidays
401k with a best-in-class company match
deferred compensation for eligible roles
fitness reimbursement or on-site fitness facilities
eligibility for tuition reimbursement

About the Company

Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Equal Opportunity

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
We hire the most qualified candidate for the role.
In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting.
Do not include any medical or health information in this email.
The Reasonable Accommodations team will respond to your email promptly.