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About the Role
As Operations Manager, you will be the one who keeps the park in motion, helping the team thrive, supporting guest joy, and ensuring smooth operations. This role offers a chance to lead with energy, impact, and heart, contributing to an unforgettable experience.
Responsibilities
- Supervise Team Leads and frontline team members during scheduled shifts.
- Coach in real time to build a team culture of accountability, energy, and care.
- Support hiring, onboarding, and training efforts.
- Oversee daily park execution, including staffing, guest flow, inventory, and cleanliness.
- Collaborate with the GM on labor strategy, scheduling, and safety procedures.
- Adapt to real-time challenges to keep operations smooth and seamless.
- Ensure guests feel welcome, safe, and supported from check-in to check-out.
- Lead guest recovery when needed and train the team to respond with urgency and empathy.
- Support birthday parties, special events, and high-volume guest flow with confidence.
- Conduct safety walkthroughs and support compliance across all park zones.
- Maintain clean, well-functioning facilities and hold the team to brand standards.
- Lead by example to create a worry-free, play-filled environment for all.
Requirements
- Minimum of 2–3 years of formal management or supervisory experience, including direct responsibility for leading teams, ideally in a high-volume, guest-facing industry such as hospitality, entertainment, retail, fitness, or restaurants.
- Experience overseeing daily operations, managing teams on the floor, and adapting to shifting priorities in real time.
- Strong communication skills; give feedback with care, build trust quickly, and coach in the moment.
- Comfort with scheduling, labor targets, and supporting operational goals.
- Hands-on leadership style; willing to jump in to solve a problem, run a shift, or set the tone on a busy day.
- Comfortable using technology and operational systems, with basic proficiency in Microsoft Office, POS platforms, scheduling tools, and reporting dashboards.
- Availability to work evenings, weekends, and holidays.
Skills
- Coaching
- Problem-solving
- Scheduling
- Communication
- Leadership
- Technology proficiency
- Microsoft Office
- POS platforms
- Scheduling tools
- Reporting dashboards
Location
- Onsite
Work Type
- Full-time
Experience Level
- 2-3 years management/supervisory experience
Salary/Compensations
- $30.00 – $31.00 per hour + bonus opportunity
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401k plan with company matching
About the Company
- Sky Zone's mission is to enrich lives through the power of boundless play.
- Sky Zone is the leader in active indoor entertainment, hosting birthdays, team events, and school parties.
- Sky Zone is backed by its parent company, CircusTrix, and recognized as a top franchise and growth brand.
- CircusTrix's culture is shaped by core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger.
Equal Opportunity
- CircusTrix and its brands are proud to be equal opportunity employers.
- We celebrate diversity and are committed to creating an inclusive environment for all team members.