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About the Role
Sky Zone is seeking a passionate and skilled New Park Opening Trainer to ensure the successful launch of new park locations. This role involves delivering hands-on training, facilitating classes, and providing on-the-job support to corporate and franchise teams, playing a key part in operational readiness and guest experience.
Responsibilities
- Lead training sessions for all staff levels at new park openings, covering safety, guest service, operations, and team dynamics.
- Provide hands-on training and real-time coaching to equip team members with necessary skills.
- Support the execution and development of the Manager in Training (MIT) program.
- Collaborate with park leadership to ensure smooth daily operations and assist with problem-solving during initial opening weeks.
- Act as a liaison between franchise and corporate teams, ensuring alignment on operational procedures and training consistency.
- Train park managers, team leads, and trainers to equip them to train their own teams post-opening.
- Support the maintenance of up-to-date training materials, including manuals and presentations.
- Provide feedback to the Training & Development Team on training effectiveness and areas for improvement.
Requirements
- Minimum of 3 years in a management or training role within the entertainment or recreation industry.
- Strong ability to lead, motivate, and coach individuals and teams.
- Exceptional presentation and communication skills.
- Willingness to travel up to 90% of the time, with overnight stays and potentially extended travel periods.
- Demonstrated ability to troubleshoot and resolve issues quickly in fast-paced environments.
- Passion for delivering outstanding customer experience.
- Strong attention to detail and ability to manage multiple priorities.
- Ability to stand for extended periods and conduct hands-on training.
- Ability to lift a minimum of 20 pounds.
Skills
- Training Facilitation
- On-the-Job Training
- Manager in Training Program Support
- Operational Support
- Franchise and Corporate Support
- Train-the-Trainer
- Training Materials & Documentation
- Continuous Improvement
- Leadership
- Communication
- Problem-Solving
- Guest-Focused
- Organizational Skills
- Physical Stamina
Location
- Hybrid in Dallas, TX
- Remote in O&O States
Work Type
- Full-Time
- Hybrid
- Remote
Experience Level
- Minimum of 3 years in a management or training role
Salary/Compensations
- $65,000-80,000 + bonus opportunity
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401k plan with company matching
About the Company
- CircusTrix is the leading indoor active entertainment company in the U.S., operating and franchising over 270 parks.
- We create fun, high-energy experiences for all ages.
- Our success is driven by a culture of curiosity, creativity, and growth.
- At Sky Zone, we empower builders, problem-solvers, and lifelong learners to explore bold ideas and make a meaningful impact.