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About the Role
The Manager of Field Training supports Sky Zone Field Training in their assigned region or Designated Market Area (DMA), if applicable. This role involves supporting new park launches, assisting opportunity parks with action plans, facilitating classes, supporting training programs, and certifying team members and parks. The position requires up to 50% travel to provide training for franchisees, managers, and team members, and to lead a team of field trainers. The Manager of Field Training will oversee budget adherence, program effectiveness, and operational excellence across all training initiatives.
Responsibilities
- Oversee and execute training for new park openings, ensuring all staff are adequately trained in operational standards, guest service, and safety procedures.
- Provide comprehensive training and support to new franchisees to ensure a smooth transition and adherence to Sky Zone standards.
- Conduct ongoing training programs for managers to ensure consistent leadership and operational excellence across all locations.
- Support all Sky Zone launches and activations within the assigned region or DMA (if applicable), ensuring parks are trained to the highest standards and are fully operational, including Certified Training Parks.
- Lead a team of field trainers, ensuring they meet all budget standards, deliver consistent training programs, and maintain quality in line with Sky Zone standards.
- Ensure all training programs and field trainers adhere to company standards and operational procedures.
- Monitor the effectiveness of training programs and field trainers, adjusting as necessary to improve outcomes and efficiency.
- Manage training budgets, ensuring cost-effective program delivery while maintaining high-quality standards.
- Work cross-functionally with various business stakeholders to ensure all trainings are being completed to current and relevant standards.
- Identify opportunities to improve training processes and content, ensuring rapid adaptation to evolving business needs.
Requirements
- 3+ years of experience in project management, operations, or franchise support, preferably within the entertainment or hospitality industry.
- Strong leadership, communication, and interpersonal skills.
- Solid problem-solving and critical thinking abilities to navigate challenges effectively.
- Strong organizational skills with the ability to manage multiple projects simultaneously while maintaining attention to detail.
- Excellent communication and interpersonal skills; ability to build strong relationships with franchisees, internal teams, and external partners.
- Ability to travel up to 50% of the time as needed to support new park openings.
- Proficiency in project management software and Microsoft Office Suite.
- Ability to work in a collaborative, team-oriented environment and foster positive working relationships.
- This position requires the ability to remain stationary for extended periods while working on a computer and communicating via phone and Teams with or without reasonable accommodation.
- Ability to occasionally travel to company parks, corporate offices, or other business locations to conduct meetings, training, or other business-related activities.
Skills
- Project Management
- Operations Management
- Franchise Support
- Leadership
- Communication
- Interpersonal Skills
- Problem-Solving
- Critical Thinking
- Organizational Skills
- Attention to Detail
- Relationship Building
- Microsoft Office Suite
- Project Management Software
Location
- Dallas, TX
- Remote
Work Type
- Full-Time
- Hybrid
- Remote
Experience Level
- 3+ years
Education Level
- Bachelor’s degree in Business, Operations Management, or related field preferred.
Salary/Compensations
- $95,000-112,000 + bonus opportunity
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401k plan with company matching
About the Company
- CircusTrix is the leading indoor active entertainment company in the U.S., operating and franchising over 270 parks with more than 500,000 members and 60+ attractions.
- We create fun, high-energy experiences for all ages while hosting thousands of memorable birthdays, team events, and school parties each year.
- Recognized by Franchise Times and Entrepreneur, our success is driven by a culture of curiosity, creativity, and growth.
- At Sky Zone, we empower builders, problem-solvers, and lifelong learners to explore bold ideas, challenge assumptions, and make a meaningful impact—creating a place where imagination thrives and people are inspired to grow.