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About the Role
As a Dynamics 365 Pre-sales Engineer, you will primarily be responsible for solutions in the CRM domain, focusing on Dynamics 365 Sales, Customer Insights, Customer Service, Contact Center, Field Service, Power Platform, and Copilot Studio. You will lead AI transformation engagements, including demonstrations and pilot programs, to help win technical decisions and drive customer commitment to Dynamics 365 Sales & Service solutions. You will support the AI Biz Process SSP hunting effort by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities. Working collaboratively within a virtual team, you will proactively engage with customers to understand their unique business challenges and demonstrate how Power Platform and Copilot Studio can empower their employees, optimize workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions. By joining our team, you will be at the forefront of AI-driven business transformation, helping organizations embrace the future of work with secure, flexible, and innovative solutions across both cloud and physical environments.
Responsibilities
- Lead technical aspects from initial briefing to contract signing for Dynamics 365 Sales and Service opportunities in Japan accounts, targeting business, IT, and executive stakeholders.
- Lead envisioning sessions, solution demos, POCs, and Proof of Value engagements, clearly communicating business challenges as achievable future states.
- Collaborate with account executives on account planning, opportunity qualification, RFP/RFI responses, pricing strategy, and competitive positioning against Salesforce, ServiceNow, Zendesk, HubSpot, FastHelp, and others.
- Conduct executive briefings for C-level executives (CFO, COO, CIO) at Japan HQ and overseas entities for specific accounts.
- Provide hands-on experiences, workshops, and study sessions during the pre-sales phase, including current business requirement analysis, future state definition, and solution proposals.
- Understand and validate the latest product roadmaps and preview features through technical verification, and present them to customers and partners.
- Transition technically validated opportunities to SI partners for the implementation phase; this role does not lead delivery.
- Demonstrate and present how AI agents are redefining customer experiences across Sales, Marketing, Customer Service, and Field Service operations.
- Showcase scenarios using first-party agents built into Dynamics 365 Sales, Customer Insights, Customer Service, Contact Center, and Field Service.
- Promote the integrated value of the entire Microsoft portfolio, including Microsoft 365 Copilot and Office applications like Outlook and Teams.
- Clearly present the 'art of the possible' by leveraging Copilot Studio agents in conjunction with the Microsoft Platform and Business Applications.
- Maintain up-to-date knowledge of the Dynamics 365 Sales & Service roadmap, competitive landscape, and the latest trends in agent AI within the CRM domain.
- Collaborate closely with SI partners and ISVs to enable their pre-sales teams, conduct joint customer presentations, and drive joint pipeline creation and expansion.
- Consolidate insights gained from customer engagements and provide direct feedback to Microsoft's product teams.
- Represent Microsoft at external events, including webinars, seminars, industry events, executive roundtables, and customer advisory boards.
- Own the technical win for Dynamics 365 Sales & Service opportunities across Japan Accounts.
- Lead customer envisioning sessions, solution demos, POCs, and Proof-of-Value engagements.
- Partner with account executives on account planning, qualification, RFP/RFI responses, pricing strategy, and competitive positioning.
- Deliver executive briefings to leadership.
- Handoff qualified, technically-validated opportunities to SI partners for implementation.
- Demonstrate how AI agents reimagine Customer Experience.
- Present 1st Party Agents by Dynamics 365 Sales, Customer Insights, Customer Service, Contact Center, and Field Service.
- Leverage Microsoft portfolio such as Microsoft 365 Copilot, Office applications such as Outlook and Teams story as one integrated platform.
- Leverage Copilot Studio agents for presenting art of possibles using Microsoft Platform and technologies along with Business Applications.
- Stay ahead of the Dynamics 365 Sales & Service roadmap, competitive landscape, and agentic AI trends in CRM.
- Partner closely with SI partners and ISVs — enable their pre-sales teams, co-present at customer meetings, and drive joint pipeline.
- Provide structured feedback to Microsoft product groups from customer engagements.
- Represent Microsoft at industry events, executive roundtables, and customer advisory boards.
Requirements
- Over 3 years of practical experience in technical pre-sales or technical consulting, or equivalent work experience in the IT industry.
- Solid technical knowledge of Dynamics 365 Sales, Customer Insights, Customer Service, or Field Service.
- Alternatively, equivalent experience with enterprise CX solutions and contact center solutions from competitors such as Salesforce, ServiceNow, Zendesk, FastHelp, Genesys, Avaya, Five9.
- Extensive experience in technically leading the planning and promotion of solution strategies throughout the entire opportunity lifecycle.
- Proven track record of demonstrating differentiated solution value and competitive advantages of proprietary solutions and products, leading to successful outcomes.
- Experience in conducting customer-facing technical demonstrations for enterprise decision-makers.
- High level of communication skills in Japanese (reading, writing, and speaking).
- Experience in collaborating with sales leaders and team members to drive pipeline creation through to deal closure.
- High collaborative ability with technical pre-sales/partners in designing cloud-based customer solutions.
- Experience in successfully engaging with customers and stakeholders as a pre-sales or consultant in the Business Applications domain.
- Technical pre-sales or technical consulting experience.
- Proven technical knowledge of the Dynamics 365 Sales, Customer Insights, Customer Service, and Field Service or comparable enterprise scale customer experience solutions such as Salesforce.
- Extensive experience in driving and designing a solution strategy as part of the overall opportunity lifecycle.
- Proven success demonstrating differentiated solution value and competitive advantage.
- Delivering customer-facing technical workload demonstrations to enterprise decision makers.
- Proficient Japanese in speaking and writing.
- Experience in identifying, driving and successfully landing pipeline and customer solutions in collaboration with sales leaders and team members.
- Extensive collaboration capabilities with technical pursuit teams designing cloud-based customer solutions.
- Success working with customers/stakeholders in presales or consulting engagements related to business applications workloads.
Skills
- Dynamics 365 Sales
- Dynamics 365 Customer Insights
- Dynamics 365 Customer Service
- Dynamics 365 Contact Center
- Dynamics 365 Field Service
- Power Platform
- Copilot Studio
- AI Agents
- CRM
- Salesforce
- ServiceNow
- Zendesk
- HubSpot
- FastHelp
- Genesys
- Avaya
- Five9
- Microsoft 365 Copilot
- Outlook
- Teams
- Azure
- Cloud Solutions
- Technical Sales
- Solution Architecture
- Proof of Concept (PoC)
- Demonstrations
- Presentations
- Technical Consulting
- Customer Experience (CX)
Location
- Japan
Work Type
- Full-time
Experience Level
- 3+ years
About the Company
- This department is responsible for enterprise customers.
- We offer an environment where you can acquire specialized technical skills in the latest AI features, AI agents, architectures, technologies, and utilization methods for Dynamics 365 Sales & Service and Power Platform, as well as Microsoft's overall AI capabilities.
- This role is for a pre-sales technical engineer who acquires deep technical knowledge while utilizing the latest AI/agents, proposes value to customers, contributes to customer success, and has a broad impact on the market.
Equal Opportunity
- Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.