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About the Role
Join the Crew Scheduling team at Flair as a Supervisor, Crew Scheduling, where you will help lead and support the day-to-day delivery of crew scheduling operations in a fast-paced and constantly evolving environment. Reporting to the Senior Manager, Crew Scheduling, you will work closely with the Crew Scheduling team, SOCC Duty Officers, and Dispatch to support operational coverage and effective crew coordination.
Responsibilities
- Provide direct support and management to Crew Schedulers during shifts, participating in all aspects of daily operational decisions and executing ad hoc aircraft scheduling changes impacting crew member schedules.
- Offer feedback to SOCC Duty Officers and Crew Planning/Crew Training departments regarding crew utilization for pilots and flight attendants and communicate with flight crews after schedule publication.
- Actively ensure compliance with Transport Canada regulations for Flight Duty Period exceedances, reporting any Unforeseen Operational Circumstances.
- Monitor and contribute to FRMS/SMS functions, reporting crew violations, identifying root causes, and developing protocols for daily operations.
- Collaborate with the Manager of Crew Scheduling in creating, modifying, and delivering necessary processes for department staff to follow.
- Mentor, train, and develop Crew Schedulers through planned review meetings and regular skill assessments to ensure standards are met.
- Assist in testing and development of Crew Management software, providing feedback to the SOCC and Crew System Analyst.
- Identify and report system or employee deficiencies to the Manager of Crew Scheduling for immediate resolution.
- Participate in employee engagement activities with the Manager of Crew Scheduling, including conducting interviews for potential hires and performance reviews for current Crew Schedulers.
- Complete reports as required and participate in special projects such as UAT, new process development, and provide feedback on operational compliance, crew utilization, and cost controls.
- Perform other duties as assigned, such as TMS development.
- Create and maintain employee schedules.
- Responsible for assisting with and maintaining all training records, ensuring seamless workflow between TMS software and NavBlue.
- Create and follow up on reports, Preventive/Corrective Action Requests (PCAR), and audit findings.
- Initiate the creation and implementation of corrective action plans in response to Event/Hazard reports.
Requirements
- High school diploma or GED equivalent required.
- Crew Scheduling experience is required.
- Prior experience in an Airline Operations Centre or Airport Operations is an asset.
- Familiarity with Canadian Aviation Regulations (CARs) related to 705 operations is preferred.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level.
- Strong communication skills with the ability to build effective relationships with stakeholders.
- Excellent analytical and problem-solving abilities.
- Skilled at handling multiple tasks while maintaining an organized and efficient workflow.
- Ability to read, comprehend, and apply CARs regulations, related legislation, and company policies.
- Ability to stay calm and composed under pressure while managing Crew Scheduler teams.
- Proven ability to perform effectively in a fast-paced, high-stress, and constantly changing environment, prioritizing tasks and deadlines.
- Capable of making sound decisions related to crew scheduling and meeting customer needs for charters and flights.
- Must be available and flexible to work on a 24/7 basis, including nights, weekends, and holidays, with a commitment to prioritizing work responsibilities.
- Strong attendance and punctuality are essential.
- Clear criminal record check and satisfactory employment references.
- Must be legally eligible to work in Canada without restriction.
Skills
- Microsoft Office Suite (Word, Excel, Outlook) at an intermediate level
- Communication skills
- Analytical and problem-solving abilities
- Task management
- Organization
- Efficiency
- Reading comprehension
- Ability to apply regulations and policies
- Calmness under pressure
- Decision-making
- Flexibility
- Attendance
- Punctuality
Location
- Toronto, ON
Work Type
- On-site
- Full-time
Experience Level
- Supervisor
Education Level
- High school diploma or GED equivalent
Salary/Compensations
- A salary that reflects your experience and contributions.
Benefits
- Competitive medical and dental coverage
- Disability insurance
- Life insurance
- Employee and family assistance program
- Pension plan with employer-matched contributions
- Unlimited Travel Perks – Enjoy free and discounted flights for you and your travel companions.
About the Company
- Flair Airlines is committed to making air travel affordable for everyone and is Canada’s most reliable airline, offering real value.
- We are expanding our network, increasing flight frequencies, and introducing more services.
- We are dedicated to fostering a workplace where leaders thrive, innovation flourishes, and every team member feels valued and empowered.
Equal Opportunity
- Flair is committed to building an inclusive, equal, and accessible workplace that welcomes diverse talent.
- We encourage candidates from all backgrounds to apply.
- If you need accommodation during the selection process, just let us know.