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About the Role
The primary function is to enhance the customer experience in branches through agile and quality service at the counter, aligned with the operational needs of the branch. Additionally, identify commercial opportunities by promoting products and services to current and potential clients, and channeling them to specialized promoters or alternative channels, contributing to increasing branch profitability.
Responsibilities
- Enhance customer experience in branches through agile and quality service at the counter.
- Identify commercial opportunities by promoting products and services to current and potential clients.
- Channel clients to specialized promoters or alternative channels.
- Contribute to increasing branch profitability.
Requirements
- Degree in Economic-Administrative or Financial area (incomplete or completed) or completed High School.
- Minimum 6 months of experience in customer service and/or attention.
- Minimum 6 months of sales experience, preferably in the financial sector.
- Work schedule from Monday to Saturday.
Skills
- Customer and sales orientation.
- Teamwork.
- Results focus / Problem-solving.
- Adaptation to change.
Location
- Mexico
Work Type
- Full-time
Experience Level
- Minimum 6 months of experience in customer service.
- Minimum 6 months of sales experience.
Education Level
- Degree in Economic-Administrative or Financial area (incomplete or completed)
- Completed High School
Benefits
- Direct hiring by the Bank.
- Base salary.
- Quarterly performance bonus.
- Christmas bonus.
- Vacation premium.
- Life insurance.
- Major medical expenses insurance.
- Credits.
- Discounts on Bank products.
- Active participation in sustainability/social responsibility programs.
- Discounts at over 9,000 establishments.
- Career plan aligned with aspirations.
- Paid time off for significant life events (wedding, new family member, bereavement).
- Comprehensive well-being, balance, and self-care culture.
About the Company
- HSBC Mexico offers career development opportunities for individuals with excellent service attitude, customer focus, a passion for sales, and a vision for developing in the Commercial area.
- HSBC expects its people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities.
- HSBC values diversity, collaboration, accountability, good judgment, integrity, and execution.
- HSBC is committed to gender equality, continuous employee training, and the protection of labor and social rights.
- HSBC offers leading paid time off benefits in Mexico for significant life events.
- HSBC fosters a culture of comprehensive well-being, balance, and self-care.
Equal Opportunity
- HSBC promotes an inclusive culture that promotes equal opportunities.
- HSBC is committed to ensuring gender equality and continuous training for its employees, as well as protecting their labor and social rights.