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About the Role
Lead cloud transformation programs, ensuring projects stay on track and deliver business value. Coordinate internal and external teams, manage risks, and serve as a trusted advisor to customer stakeholders. Advocate for customer needs and manage portfolio financial performance.
Responsibilities
- Lead the planning and execution of cloud transformation programs across assigned customer accounts.
- Coordinate key activities like performance testing, cutovers, and handovers to customer success.
- Monitor progress, identify risks, and work with delivery teams to keep programs on track.
- Ensure customer programs align with business objectives and success criteria.
- Act as a trusted delivery partner to customer stakeholders and SI (System Integrator) partners.
- Provide strategic input on how customers can best use Guidewire products and services.
- Advocate for customer needs within Guidewire—collaborating with Product, Cloud Ops, and Support.
- Support governance activities like steering committees and executive reviews.
- Support sales teams by contributing to cloud transformation proposals and services estimates.
- Participate in early conversations with customers to shape engagement plans.
- Own small to mid-size opportunity proposals and help develop Statements of Work (SOWs).
- Track budgets and forecast delivery costs for your programs.
- Contribute to overall account profitability by managing margin, staffing, and scope alignment.
- Ensure a smooth transition from implementation to BAU support and customer success.
Requirements
- Experience in enterprise software delivery, consulting, or transformation.
- Experience in a customer-facing leadership role.
- Hands-on experience with large-scale software or cloud implementations.
- Strong communication and relationship-building skills with customer stakeholders.
- Familiarity with budgeting, forecasting, and tracking financials at the program level.
- Experience coordinating across delivery teams, partners, and customer teams.
- High-level understanding of cloud platforms and SaaS delivery models.
- Ability to manage and mitigate delivery risks in complex environments.
- Proficiency with tools like Jira, Confluence, Power BI, or similar platforms.
- Comfortable leading both internal and external stakeholder conversations.
- Strong sales acumen, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement.
- Working knowledge of Guidewire Cloud Platform (GWCP) and associated services.
- Understanding of P&C insurance industry processes and workflows.
- AWS or cloud platform certifications.
- PgMP, PMP, or SAFe certifications.
- Previous experience working with System Integrator (SI) partners.
- Familiarity with regulated industries (e.g., insurance, healthcare, banking).
- Prior experience in customer success, engagement management, or program delivery.
- Exposure to commercials—proposals, SOWs, or pricing.
- Experience in managing global or multi-region customer programs.
- Comfortable working in fast-paced, matrixed environments with shifting priorities.
Skills
- Cloud transformation
- Program leadership
- Customer relationship management
- Stakeholder management
- Risk management
- Sales support
- Financial management
- Budgeting
- Forecasting
- Jira
- Confluence
- Power BI
- Communication
- Relationship building
- Sales acumen
- Cloud platforms
- SaaS delivery models
Experience Level
- Principal
About the Company
- Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
- We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
- More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.
- As a partner to our customers, we continually evolve to enable their success.
- We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry.
- Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.
- For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.
Equal Opportunity
- Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
- We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
- Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
- All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.