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About the Role
The Senior Retail Operations Manager drives operational excellence in a strategic, high-growth market, translating global retail strategies into localized execution. This role shapes and evolves global frameworks by leveraging deep knowledge of ANZ retail operations and consumer behavior, ensuring seamless in-store operations and enabling autonomous decision-making through strong cross-functional partnerships.
Responsibilities
- Translate and scale global retail operating models into effective execution across Australia and New Zealand.
- Conduct impact and gap assessments against global systems, processes, and tools to identify required local adaptations.
- Design and develop market-specific operational processes and solutions reflecting local consumer expectations, regulatory requirements, and retail ecosystem nuances.
- Partner with Global Retail Operations to co-develop new operating models, processes, and technology enhancements, using ANZ as a key innovation and test market.
- Leverage field feedback, business objectives, and data-driven insights to continuously improve operational efficiency, productivity, and scalability.
- Manage cross-functional critical path milestones for new store openings and new formats, ensuring operational readiness.
- Partner with local logistics providers and HQ Supply Chain teams to build optimized fulfillment and inventory flow models tailored to ANZ’s retail infrastructure.
- Ensure operational models support a variety of store formats, including high-traffic malls, premium locations, and pop ups.
- Support NSO planning and coordination to ensure operational excellence at launch.
- Ensure learning content, policies, and procedures are relevant and maintained in alignment with local practices.
- Lead end-to-end execution of global and locally developed initiatives within ANZ, ensuring seamless operational integration.
- Act as a key market for piloting and refining new initiatives, processes, and tools prior to broader global rollout.
- Measure adoption and execution success through key KPIs and feedback, providing actionable insights to leadership.
- Oversee and execute store and field leader communications via Zipline in partnership with Global Communication team.
- Support facilitation of weekly market level field leader meetings and events, ensuring alignment with global standards.
- Own and maintain the ANZ Retail Calendar, incorporating local holidays, events, and market-specific initiatives while aligning with global priorities.
- Sequence initiatives and communication based on workload, capacity, and local market dynamics to ensure sustainable execution.
- Support planning and coordination of market events in partnership with field leadership and global teams.
- Build deep expertise in store operations through hands-on engagement and continuous evaluation of in-store processes.
- Ensure consistency with ALO’s global brand standards while adapting execution to meet ANZ market expectations.
- Identify and drive process improvements that simplify execution, increase efficiency, and enhance store and business performance.
- Partner cross-functionally with Logistics, Asset Protection, Planning & Allocation, Buying, Technology, Merchandising, and Marketing to optimize operational outcomes.
- Support solution design, testing, and implementation of new operational processes, policies, and tools.
- Oversee local support model including ticketing platform management, response, and reporting.
- Monitor and drive performance against key operational KPIs across ANZ stores.
- Partner with field leadership to improve execution against metrics including: Inventory Accuracy, Shrink, Replenishment & Recovery Rates, Omnichannel fulfillment.
- Leverage data and insights to identify root causes and implement scalable solutions.
- Establish strong performance management routines to ensure accountability and continuous improvement.
Requirements
- Minimum of 10 years in multi-country retail operations management, with a focus on regional execution.
- Experience at a global brand preferred.
- Proven project management skills and the ability to thoughtfully develop and manage against detailed timelines.
- Self-starter with ability to identify issues, propose solutions, and implement improvements.
- Ability to support a non-traditional work schedule (including holidays and weekends) to support stores, as needed.
- Ability to travel to Retail Store locations throughout ANZ and to global HQ in Los Angeles.
Skills
- Microsoft Office Suite
- Excel
- Powerpoint
- AI tools
- Claude
- ChatGPT
Location
- Australia
- New Zealand
- Los Angeles
Work Type
- Full-time
Experience Level
- Senior
About the Company
- Mindful movement is at the core of why we do what we do at ALO—it’s our calling.
- Mindful movement in the studio leads to better living.
- It changes who yogis are off the mat, making their lives and their communities better.
- That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.
Equal Opportunity
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