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About the Role

This senior specialist role enables successful workforce and People transformation through integrated strategic communications and development portfolio delivery. It partners with People leaders and business stakeholders to translate complex initiatives into clear workforce outcomes, ensuring employees and leaders understand changes and adoption. The role leads enterprise People communications, supports change delivery, and identifies opportunities to use AI for improved communication, insight, productivity, and employee experience.

Responsibilities

Lead the enterprise People communications strategy, including narrative, audiences, channels, cadence, governance and impact measurement.
Partner with the People Leadership Team to support the People transformation and AI enablement portfolio with clear outcomes, sequencing, ownership and measures of success.
Support workforce transformation strategies that align operating model, process, role, capability, technology and employee experience outcomes.
Identify opportunities to apply AI, automation and digital tools to improve productivity, communication effectiveness and employee experience.
Lead change initiatives ranging from targeted improvements to supporting People and enterprise transformation programs.
Develop change strategies, impact assessments, stakeholder analysis, engagement plans, readiness assessments and support development interventions and reinforcement plans.
Coach sponsors and leaders to communicate with clarity, address resistance and visibly lead the required change.
Build practical change capability across People and leadership teams through tools, coaching, facilitated sessions and hands-on support.
Use adoption data and stakeholder feedback to adjust interventions, remove barriers and strengthen benefits realisation.
Own People communications governance, including standards, approval pathways, channel principles, quality controls and measures of effectiveness partnering closely with the enterprise Communications team.
Design and deliver communication strategies for People priorities, transformation programs and significant workforce changes.
Manage the enterprise People communication calendar to coordinate sequencing, reduce duplication and prevent message fatigue.
Translate complex strategy, policy, process and technology changes into clear, audience-specific and action-oriented communication.
Create multi-channel campaigns, executive messaging, leader packs, employee updates and practical guidance that support consistent delivery.
Measure reach, understanding, engagement and action, using insight to improve communication outcomes.
Lead communications during significant organisational change with relevant corporate, legal, risk and employee relations stakeholders.
Support leadership, manager, culture and organisational effectiveness initiatives that strengthen workforce readiness and business performance.
Partner with Organisational Development, Leadership & Capability and People Partners to connect transformation needs with relevant programs and resources.
Help leaders and teams build the behaviours, skills and routines required to sustain operating model, process and technology change.
Use employee insight, change data and business feedback to identify organisational effectiveness barriers and recommend targeted interventions.
Strengthen digital and AI fluency, learning agility and confidence in adopting new ways of working.
Establish proportionate communication governance, including decision forums, plans, reporting, risks, issues, dependencies, actions and decisions.
Ensure initiatives meet applicable legal, regulatory, privacy, security, industrial relations, responsible AI and internal policy requirements in partnership with subject matter experts.
Identify and escalate delivery, people, reputational and operational risks early, with clear mitigations, owners and timeframes.

Requirements

2+ years' experience in change management, organisational development, strategic communications, transformation or HR consulting.
Experience delivering outcomes in complex, matrixed and preferably global organisations.
Demonstrated experience leading enterprise-wide People or workforce communications.
Strong consulting, executive engagement, facilitation and stakeholder influence capability.
Experience managing multiple concurrent projects or workstreams with clear priorities, dependencies, risks and outcomes.
Proven project and program management expertise, including governance, planning, reporting and benefits tracking.
Practical experience applying Agile methodologies.
Strong analytical and data literacy, with the ability to convert quantitative and qualitative insight into action.
Experience using AI-enabled tools or approaches to improve workforce transformation, communications, change delivery, insight or productivity.
Understanding of digital adoption and the human factors that influence effective technology use.
Application of human-centred design to understand user needs, test solutions and improve employee experience.
Organisational network thinking and awareness of informal influence and adoption dynamics.
Experience using change analytics, listening data and behavioural indicators to assess readiness and adoption.
Exposure to employee experience design, workforce planning, service design and operating model development.
Awareness of responsible AI, privacy, security, risk and governance considerations in workforce applications.
Highly organised, self-motivated and solutions focused.
Comfortable with ambiguity and able to create structure, direction and momentum.
Commercially minded and able to connect People outcomes to business performance.
Adaptable and resilient when priorities shift or stakeholders hold different perspectives.
Systems thinker who can move between enterprise context and practical implementation detail from multiple perspectives.
Influential communicator who builds trust and gains commitment without relying on formal authority.
Collaborative and effective across disciplines, cultures and organisational boundaries.
Curious learner who explores emerging practices and technology while applying sound judgement.
Candidates must have the relevant work rights to be considered.
Successful applicants will be required to complete background screening prior to commencement of employment.
All successful applicants are required to undergo background checks that include Police Checks and Work History Verification.

Skills

Strategic communications
Development portfolio delivery
Change management
Organisational development
HR consulting
AI enablement
Workforce transformation
Stakeholder management
Project management
Program management
Agile methodologies
Data literacy
Human-centred design
Organisational network thinking
Change analytics
Employee experience design
Workforce planning
Service design
Operating model development
Responsible AI
Privacy
Security
Risk management
Governance
Digital adoption
AI fluency
Learning agility

Location

Remote
Hybrid

Work Type

FlexiWorks
Blended work environment

Experience Level

Senior specialist
2+ years' experience

Benefits

FlexiWorks – enabling our employees to work in the office and at home
Purchased Leave
Parental Leave
Volunteer Leave
Gender transition leave
Well-being leave
Employee Recognition Program
Talent Referral Program
Salary Sacrificing via Superannuation
Employee Assistance Program
Learning & Development - Development at your fingertips via self-paced learning, including educational assistance support
Employee discounts – Access discounted rates and offers from a variety of providers including Bupa and Microsoft
Novated Car Leasing

About the Company

MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our People function is dedicated to fostering positive outcomes for our team, clients, and communities.
We develop strategic initiatives to make MUFG Pension & Market Services a place where people can belong, thrive, and succeed together.
Our services cover engagement and wellbeing, recruitment, HR operations, payroll, health & safety, remuneration and benefits, HR systems and reporting, and business partnering.
We promote an inclusive culture where differences are valued, and we support flexible working.
Diversity drives innovation, which in turn drives growth.
Join MUFG Pension & Market Services and help us achieve our full potential.
We treat everyone fairly and equitably, regardless of diverse characteristics.
We are an inclusive employer whose people work collaboratively.
We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported.
We know that diversity drives better client outcomes, continuous improvement, and growth.
Be part of our company and together we will achieve our full potential.

Equal Opportunity

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
We treat everyone fairly and equitably, regardless of diverse characteristics.