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About the Role
Salesforce is seeking individuals passionate about driving innovation and customer success through AI. This role is crucial for leading large-scale customer transformation projects, defining project approaches, and driving execution to ensure customer success.
Responsibilities
- Lead customer-specific implementation proposals, SOWs, and staffing plans, collaborating with cross-functional teams to gain consensus on acceptable proposals.
- Collaborate closely with account sales and service sales to own pre-sales activities including scoping, solution creation, SOW development, and project staffing.
- Provide expert insights on proposed solutions and customer needs to professional services teams, ensuring project success.
- Directly lead or support project teams throughout the engagement lifecycle to drive customer success.
- Act as an escalation point for both account and delivery teams, coordinating with project teams.
- Manage multiple strategic accounts concurrently and contribute to business expansion by intentionally building and executing projects that can serve as references for new prospects.
- Proactively mitigate and manage risks for critical escalations and at-risk accounts.
- Communicate effectively and appropriately with internal and external leaders and executives.
Requirements
- Over 10 years of experience in consulting services delivery or equivalent experience in a business setting, including establishing, executing, and managing in-house IT organizations or leading transformation/DX projects within a business.
- Demonstrated business consulting experience supported by practical experience, or knowledge/experience in IT technology, application functionality, and project management (e.g., transformation planning, business process design, solution creation, implementation methodology, roadmap development).
- Leadership ability to effectively collaborate with architects and subject matter experts to drive pre-sales activities and project delivery.
- Strong communication, analytical, and problem-solving skills at the executive level.
- Degree or equivalent relevant work experience.
Skills
- Consulting
- Project Management
- Solution Creation
- Implementation Methodology
- Roadmap Development
- Communication
- Analytical Skills
- Problem-Solving
Location
- Remote
Work Type
- Full-time
Experience Level
- Senior
- 10+ years
Education Level
- Degree or equivalent relevant work experience
Benefits
- Benefits and resources support work-life balance.
- AI agents accelerate impact.
About the Company
- Salesforce is the #1 AI CRM, where humans and agents drive customer success together.
- Salesforce is leading workforce transformation in the agentic era.
- Agentforce is the future of AI.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- Salesforce believes in equality for all and strives to create an inclusive, discrimination-free workplace.
- Assessments are based on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to all aspects of employment, including recruiting, hiring, job assignment, compensation, promotion, benefits, training, performance assessment, discipline, and termination.
- Recruiting, hiring, and promotion decisions are fair and based on merit.
- Compensation, benefits, promotions, transfers, workforce reductions, recalls, training, and education are also based on merit.