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About the Role
The Senior Manager, Operations Program Strategy will build and lead the operating system that enables CLEAR’s field organization and Aviation leadership team to execute consistently and scale effectively. You’ll own the standards, program governance, strategic planning, initiatives organization, and change management that connect Central Operations with the field.
Responsibilities
- Drive Central Operations strategic planning and rhythms of business, including OKRs, program management, Monthly Business Reviews, annual planning and budgeting, and cross-functional strategic initiatives
- Build and lead CLEAR’s Operations change management and field communications framework
- Define and maintain CLEAR’s field operating standards, including SOPs, role expectations, quality assurance frameworks, and accountability measures
- Lead program governance for Operations, establishing clear stage gates, readiness criteria, launch requirements, feedback loops, and field intake processes
- Serve as the integration point across Aviation programs, aligning cross-functional stakeholders and sequencing field-facing priorities
Requirements
- 6-8+ years of experience in operations, program management, strategy, or a related function within a high-growth, complex, or distributed operating environment
- Leading complex, cross-functional programs end-to-end, creating structure from ambiguity and establishing clear owners, milestones, dependencies, and accountability
- Building scalable operating processes, standards, and governance that create consistency without slowing down the business
- Influencing across functions and levels of an organization through exceptional communication, sound judgment, high EQ, and the ability to drive alignment without direct authority
- Managing multiple strategic priorities simultaneously with exceptional organization, attention to detail, and follow-through
Location
- Onsite
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- $145,000.00 - $175,000.00
Benefits
- Comprehensive healthcare plans
- Family-building benefits (fertility and adoption/surrogacy support)
- Flexible time off
- Annual wellness stipend
- Free OneMedical memberships for you and your dependents
- A CLEAR Plus membership
- 401(k) retirement plan with employer match
- Catered lunches every day
- Fully stocked kitchens
About the Company
- CLEAR is building THE secure identity company of the future.
- Our mission is to make experiences safer and easier—physically and digitally.
- With more than 43 million Members and a growing network of partners across the world, CLEAR's secure identity platform is transforming the way people live, work, and travel.
- Whether it’s at the airport, stadium, or throughout your everyday life, CLEAR unlocks the magic of frictionless experiences.
Equal Opportunity
- Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.
- CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs.
- We are committed to a transparent and secure hiring process.
- All communications related to this role will come directly from a CLEAR employee through valid CLEAR channels (e.g., a valid @clearme.com email address or verified CLEAR LinkedIn profile).
- We encourage candidates to remain alert to job scams and to report any suspicious activity.