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About the Role
The Center Manager position has full revenue and operational responsibility for a European Wax Center. You will develop a team of guest service associates and Wax specialists, helping them achieve their personal best in a positive and supportive environment.
Responsibilities
- Field and People Leadership
- Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets
- Develop the GSA and Waxer Team to meet their full potential.
- Coach, mentor, evaluate and lead performance.
- Role models and holds the team accountable to Artemis Wax standards and protocols at all times.
- Identify, Recruit, and develop talent across all levels of the Center.
- Proactive partnerships with beauty schools to drive Wax Specialist recruiting.
- Train and role model the expected behaviors and processes put forward by European Wax Center
- Effectively communicate and set direction with Center Team.
- Monitor performance, provide recognition and feedback.
- Manages and assists the team in ensuring a professional, clean, fully stocked and organized Center that meets brand standards.
- Deliver and manage the Centers performance across revenue and KPI’s.
- Review and assess Center KPI’s daily.
- Coach appropriate behaviors and plan accordingly.
- Create effective action plans with Team to improve daily, weekly, monthly, and annual performance.
- Deep mastery and coaching of sales and scripts.
- Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
- Lead and organize operations, center payroll, ordering and compliance.
Requirements
- Must be able to work effectively in stressful environments, communicate with others, effectively deal with customers, and accept constructive feedback from direct supervisors.
- Must be able to change activity frequently and cope with interruptions.
- Most work is performed indoors. The temperature is moderate and controlled.
- Must be able to stand or sit for up to hours per day.
- Standing, walking, and sitting are required.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Full availability is required.
- Must be able to lift up to 50 lbs. occasionally.
- Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.
- 2 years of related and applicable management experience in a sales driver role
- Demonstrated results-oriented leadership.
- Self-motivated and process focused.
- Team Member Centric
- Outstanding communication skills
- You must have fun.
Skills
- Microsoft Office Suite
Location
- MA - Boston
- Boston, MA
Work Type
- Full Time
- Any - Monday through Sunday
Experience Level
- 2 years of related and applicable management experience in a sales driver role
Education Level
- 2 Year Degree
- Bachelor’s Degree or applicable related experience
Salary/Compensations
- $55000.00 - $62000.00 Base+Commission/month
About the Company
- Artemis Wax Corp. owned European Wax Center.
- Uphold the Artemis Wax Core Values: We are Team Players We Play to Win We Bring the Energy We are Committed