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About the Role
Amazon's Canada Hub Delivery team is expanding its partner network, and we need a collaborative, detail-oriented Program Manager to help us scale. In this role, you will own the end-to-end onboarding and vetting process for new Hub Delivery partners, working directly alongside the Business Development Manager to ensure every partner is set up for success. As our partner count grows, you will play a critical part in reducing onboarding cycle times, coordinating partner rescue coverage when delivery gaps arise, and keeping our delivery network running smoothly. If you enjoy building efficient processes, working cross-functionally, and making a tangible impact on customers and communities, this is the role for you.
Responsibilities
- Manage the onboarding lifecycle for new Hub Delivery partners — reviewing documentation, completing the vetting process, and ensuring partners are launch-ready on schedule.
- Coordinate partner rescue efforts when active partners are unable to complete deliveries, working quickly to secure coverage and minimize customer impact.
- Partner with the Business Development Manager, operational stakeholders, and regional leaders to align onboarding priorities, track progress against milestones, and communicate status to senior leadership.
- Leverage Salesforce and data analytics to monitor onboarding metrics, identify process bottlenecks, and propose improvements that reduce cycle times and drive program performance.
- Identify and mitigate risks across the onboarding pipeline, resolve ambiguities in business scenarios, and guide special projects from ideation through documentation to deployment.
- Set clear program objectives and develop reporting that provides visibility into milestones, project performance, and resource allocation.
- Identify common practices to codify repeatable processes and find opportunities to consolidate redundant efforts to improve speed and scale.
Requirements
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Skills
- Salesforce
- Data analytics
- Excel (Pivot Tables, VLookUps)
- SQL
Location
- CAN, ON, Toronto
Work Type
- Onsite
Experience Level
- 3+ years
Education Level
- Bachelor's degree
Salary/Compensations
- 69,700.00 - 116,400.00 CAD annually
Benefits
- Health insurance (medical, dental, vision, prescription, basic life & AD&D insurance)
- Registered Retirement Savings Plan (RRSP)
- Deferred Profit Sharing Plan (DPSP)
- Paid time off
- Other resources to improve health and well-being
About the Company
- Our Canada Hub Delivery team builds delivery solutions that benefit both Amazon customers and local communities. We combine operational rigor with community engagement to create sustainable delivery networks that drive economic opportunity. As we expand our Hub Delivery partner base, we are investing in dedicated program support to accelerate partner onboarding and strengthen network reliability. This is an exciting time to join a growing team where your contributions will directly shape how we scale.
Equal Opportunity
- Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
- Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations [https://amazon.jobs/content/en/how-we-hire/accommodations] for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.