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About the Role
The Senior Solution Architect, as part of the Strategic Services team, is a client-facing advisor who blends data-management strategy with hands-on business/technical credibility, shaping roadmaps while remaining fluent enough to guide components of solution design and delivery. This role provides critical assistance to clients and internal teams in areas such as business development, pre-sales client workshops, design/delivery, and implementations of our products, acting as journey leaders, mentoring, building professional service offerings, and acting as thought leaders.
Responsibilities
- Working closely with clients in business development and success assist capacities helping them across a variety of needs (e.g., data strategy, roadmap development, capabilities and use cases alignment, organization models, operating models, adoption strategies, AI readiness, etc.)
- Supporting sales teams in client engagement and expertise including helping drive workshops and discovery sessions which will help in the sales process and scoping
- Operating as a senior individual in billable engagement work which will come in the form of more prescriptive professional service units (PSU) outcome-specific engagements as well as more fluid offerings such as our Resident Advisor program working with client leaders to shape/assist their strategies and dive deep into specific needs
- Serving as an Informatica Journey leader (MDM, DG, DI, etc.) hosting regular monthly office hours with guest speakers and Q&A sessions to advance broader Informatica ProServ knowledge as well as strong engagement with Informatica product development teams and supporting their quarterly business review (QBR) motions
- Collaborating with the Informatica Community of Practice team and sharing knowledge and attending cross-group meetings/sessions
- Advancing your own knowledge using Trailhead learning or other educational platforms in Informatica products, across our broader Salesforce ecosystem of products and with critical AI platforms
- Building efficiencies into delivery of value to clients seeking ways to leverage AI capabilities to create repeatable and shareable agents/processes
- Operating as a mentor/coach through either structured programs or on a more ad-hoc basis helping our team progress to senior expertise
- Building out new offerings or optimizing existing ones in our PSU catalog
- Working closely with broader Salesforce ProServ colleagues to find synergies and build out broader cross-team capabilities or collaboration whether for specific artifacts, offerings, or in actual engagements
Requirements
- 15+ years experience in the data management space
- Excellent interpersonal and communication skills leading group workshops or presenting to larger audiences
- Strong interviewing, analytical and curiosity skills to solve client needs/problems pulling your wisdom but also leveraging AI tools to streamline the process and reduce blind spots or bias
- Knowledge of MDM, Data Governance, Data Quality and how they relate and provide value to client data ecosystems from transactional sources to analytical destinations
- Prior leadership roles whether on the business or technical side or both
- Ability to multi-task well and juggle several concurrent priorities and client engagements
- Autodidactic mindset always curious and always interested in learning and evolving at the pace this entire sector is changing
- Working knowledge of modern data architecture sufficient to understand client-side challenges/needs and propose/articulate potential change management and adoption strategies
- Senior leadership experience in prior roles in the data management space including leading COEs, Data teams, development groups, AI/ML groups, etc.
- Strong knowledge of AI capabilities and demonstrated track record building reusable AI agents/accelerators that created measurable efficiency
- Experience in the healthcare and life sciences space understanding how clients are organized, what their typical goals are, regular challenges they face and general knowledge of industry terms/acronyms/processes
- Some knowledge and experience with other Salesforce capabilities/platforms such as Tableau, Data360, Salesforce, Mulesoft, etc.
- Ability to understand data diagrams (ERDs) and how information may be related including work with conceptual architectures
Skills
- Data Management
- MDM
- Data Governance
- Data Quality
- AI
- Salesforce
- Tableau
- Data360
- Mulesoft
- Data Strategy
- Roadmap Development
- Client Engagement
- Workshop Facilitation
- Solution Design
- Mentoring
- Thought Leadership
Location
- California
- New York
- Boston
- Chicago
- Seattle
- Washington DC
Work Type
- Full-time
- Onsite
Experience Level
- Senior
- 15+ years
Salary/Compensations
- $150,100 - $227,000
- $180,200 - $247,900
Benefits
- Time off programs
- Medical
- Dental
- Vision
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
About the Company
- Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
- The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
- Agentforce is the future of AI, and you are the future of Salesforce.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- At Salesforce, we believe in equality for all.
- We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
- Know your rights: workplace discrimination is illegal.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
- It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.