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About the Role

Salesforce is redefining enterprise software for the Agentic Enterprise, a future where people and agents collaborate across products, data, channels, and business processes. The SVP, Experience Strategy + Studio will lead Salesforce’s enterprise capability for shaping cross-Salesforce experience strategy, identifying key opportunities, and leading multidisciplinary teams to create exceptional working experiences. This role is for a leader who can define the future at an enterprise level while understanding the nuances of great interactions.

Responsibilities

Define the customer and enterprise outcomes Salesforce should pursue, identify opportunities that cross portfolio boundaries, expose choices and tradeoffs, and shape how products, services, platforms, and operating models must evolve together.
Turn the most consequential strategic choices into complete working experiences that customers can use, Product and Engineering can build from, and Salesforce can use to make better product, platform, architecture, and investment decisions.
Shape Salesforce’s enterprise experience strategy with senior leaders.
Identify customer and business opportunities requiring Salesforce to operate across traditional product and organizational boundaries.
Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into clear product and experience choices.
Define new models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces.
Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and clear path to production.
Direct multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology.
Build experiences with enough product and technical truth to expose real questions of state, data, identity, permissions, agent behavior, trust, latency, failure, intervention, and recovery.
Use working product and customer evidence to challenge assumptions, sharpen strategy, redirect investment, and stop directions that do not earn continued commitment.
Partner deeply with Product and Engineering leaders so the work changes roadmaps and platform decisions.
Partner with Research + Experience Intelligence to ground decisions in customer and behavioral truth, and with Experience Architecture to turn proven directions into shared systems that can scale.
Establish a market-leading bar for product judgment, craft, coherence, and AI-native experience—and build an exceptional multidisciplinary leadership and practitioner bench.
Make Salesforce a destination for product thinkers, strategists, designers, and builders who want to define the next generation of enterprise experiences.

Requirements

Executive experience leading experience, product design, or multidisciplinary creative product organizations across a complex product portfolio, platform, or ecosystem.
A career foundation in product, interaction, experience, or service design and a body of exceptional shipped work that demonstrates deep personal product and craft judgment.
A record of shaping enterprise or portfolio strategy with Presidents, GMs, Product executives, and Engineering leaders—and changing consequential product or investment decisions.
Exceptional systems thinking and the ability to connect product experiences with services, workflows, policy, organizational dynamics, business models, implementation, and customer outcomes.
Evidence of originating important product theses and carrying them from ambiguity through working experience, customer learning, technical commitment, and production.
Deep understanding of AI-native products and human-agent collaboration, including context, delegation, authority, trust, intervention, failure, recovery, and adaptive interfaces.
Technical fluency sufficient to work directly with senior Engineering leaders on the realities that determine whether an experience can become a product.
A high bar for interaction, visual design, content, service design, prototyping, and end-to-end product coherence.
The ability to move fluidly between enterprise strategy and detailed critique without losing credibility at either altitude.
A record of recruiting and developing extraordinary senior designers, strategists, design engineers, and multidisciplinary product talent.
Executive presence and organizational courage: the ability to challenge assumptions, make difficult choices, resolve cross-boundary ambiguity, and stop work when the evidence does not support it.
You are both strategist and maker.
You can see across a complex enterprise, identify the few choices that matter, create a clear point of view, and make that future tangible enough to change what the organization does.
You are as credible in a discussion about company strategy and business consequence as you are in a detailed product critique.
You raise ambition without becoming abstract, and you use working product—not presentation—to create conviction.
The next Salesforce requires a new experience model for how people, agents, data, applications, and work come together—and the ability to prove that model through experiences compelling and credible enough for a global company to build around.
This leader will help define that future, make it real, and change what Salesforce chooses to build.

Skills

AI CRM
AI
Customer Success
Experience Strategy
Experience Design
Product Design
Service Design
Interaction Design
Content Design
AI Experience
Design Engineering
Prototyping
Creative Technology
Product Management
Systems Thinking
Human-Agent Collaboration
AI-Native Products

Location

Select cities within the San Francisco and New York City metropolitan area

Work Type

Full-time

Experience Level

Executive

Salary/Compensations

$399,000 - $453,000 annually

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life insurance
Disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era?
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Salesforce believes in equality for all.
Salesforce believes we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.