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About the Role

The Forward Deployed Consultant / Senior Consultant is responsible for designing, implementing, and optimizing automated business process solutions using Agentforce platform capabilities. This role also owns the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value, partnering closely with customer-facing teams, AI agents, engineering, and design to transform manual workflows into automated solutions.

Responsibilities

Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs.
Own the feature lifecycle for specific components from discovery through launch and iteration.
Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows.
Partner with customer-facing team leaders to map and analyze customer requirements for new solutions.
Build solution blueprints and workflow automations using current platform features.
Work directly with AI agents and prompting tools to design automated, enterprise-grade solutions.
Validate, test, and iterate blueprints for accuracy, consistency, and performance.
Translate high-level strategic goals and customer requirements into clear Product Requirement Documents (PRDs), user stories, and technical acceptance criteria.
Manage the product backlog, prioritize sprints, and drive consistent delivery using Agile methodologies.
Document solution architecture, demonstrations, and implementation guidelines.
Conduct user interviews and quantitative analysis to deeply understand customer pain points and identify product opportunities.
Act as the voice of the customer within the development process.
Partner with Engineering and Design (UX/UI) to ensure technical feasibility and intuitive user experiences.
Provide structured, detailed feedback to Product Managers regarding feature gaps and enhancements needed to support scalability.
Support rollout and enablement of blueprint solutions across teams and customers.

Requirements

3-8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting.
Experience building external-facing products in enterprise B2B SaaS environments.
Strong understanding of business workflow mapping, process modeling, and process improvement methodologies.
Proven experience translating business requirements into structured automated workflows or solutions.
Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms.
Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences.
Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success.
Rigor and consistency in managing product backlogs and executing delivery.

Skills

SaaS
AI automation
Supply chain operations
Contact center operations
Customer experience technology
Prompt design
Agent-based automation solutions
Salesforce platform ecosystem
Network effects
Cold start strategies
Feature prioritization
Product feedback processes
Lean
Six Sigma
Process improvement certification
Technical degree
Supply Chain sector
Financial Services sector

Location

Select cities within the San Francisco and New York City metropolitan area

Work Type

Full-time

Experience Level

3-8+ years

Education Level

Related technical degree

Salary/Compensations

$117,200 - $223,900 annually
$141,200 - $246,000 annually

Benefits

Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program

About the Company

Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Agentforce is the future of AI, and you are the future of Salesforce.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
At Salesforce, we believe in equality for all.
We believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey.
It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.
Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience.
Certain roles may be eligible for incentive compensation, equity, and benefits.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.