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About the Role
City Wide Facility Solutions is seeking an Account Manager for the GTA to manage and grow B2B accounts, focusing on client retention and sales growth within existing accounts.
Responsibilities
- Manage all aspects of assigned client relationships, including retention, expansion, and diversification of services and products.
- Formulate and manage effective service strategies and schedules tailored to each client.
- Negotiate and enter into agreements with clients for additional services, determining pricing, staffing, and logistics.
- Manage all Contractor relationships, including interviewing, hiring, negotiating contracts, managing agreements, developing service specifications, verifying compliance, and replacing contractors as needed.
- Ensure a standard of excellence in quality and client satisfaction through quality control inspections and consistent follow-through.
- Supervise and direct Night Managers to ensure client strategies are executed and services are performed correctly.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate client issues with Contractors and the Director of Operations, promptly addressing any arising problems.
- Use City Wide’s CRM for client inspections, adding extra charges, and routing.
- Schedule non-routine activities in client facilities using Outlook.
- Update and maintain Building Information Sheets, FSM Summary Sheets, and Exhibit A’s.
- Ensure MSDS sheets for each client serviced are complete, accurate, and properly labeled.
- Notify Sales Executives of potential new accounts in the territory, especially new construction.
- Develop and implement plans with the Director of Operations and Night Managers to resolve client complaints or service deficiencies and monitor compliance.
- Approve Night Managers and/or Service Representative's pay sheets for accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planners for each client.
- Provide field support including training, guidance with starting new clients, inspections of Contractor performance and compliance, troubleshooting, coordinating site visits, and developing long-term relationships.
- Prepare and present pricing proposals.
- Procure and maintain supplies for clients.
- Coordinate site visits.
Requirements
- 2+ years of outside B2B account management experience.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented with excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Ability to travel on a daily basis to client locations locally.
- A well-maintained vehicle is a must.
Skills
- Account Management
- B2B Sales
- Client Retention
- Contract Negotiation
- Pricing Proposals
- Relationship Building
- Quality Control
- CRM Software
- Microsoft Office
Location
- Toronto, ON
- GTA (including Toronto, Vaughan, Woodbridge, Brampton, Mississauga, Oakville)
Work Type
- Outside Sales
- B2B Account Management
- Field Support
- Travel Required
Experience Level
- 2+ years of outside B2B account management experience
- 2+ years track record of success in a client retention role
Salary/Compensations
- Competitive base salary based on experience
- Uncapped commission structure
About the Company
- City Wide Facility Solutions is a fast-growing company with over 110 franchise locations across the United States and Canada.
- Founded in 1961, City Wide Facility Solutions is the largest Professional Management company in the building maintenance industry.
- We have 65 years in the business and continue to experience high growth and profitability across our franchise businesses.
- Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve.