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About the Role

ServiceNow is seeking a highly driven Inside Sales Representative to join its expanding Inside Sales team. This role is responsible for strategically prospecting into new accounts, expanding usage within the existing customer base, and ensuring customers continue to derive value from the NOW Platform. The ideal candidate will have a demonstrable track record in new business pipeline generation, ideally over the telephone within an Enterprise capacity. They will collaborate with a team of Sales Specialists, Solution Consultants, and Renewal Sales to exceed quota and build the future of ServiceNow sales talent.

Responsibilities

Meet or exceed Monthly, Quarterly and Annual sales objectives.
Manage sales opportunities and business relationships over the telephone with influential contacts within Small, Mid-Market, and Commercial Accounts.
Focus on understanding an organization’s business drivers, challenges, pain points and how ServiceNow solutions map to these.
Strategically prospect within key verticals to develop new opportunities and pipeline.
Follow the Value Selling sales process to win new business, expand within existing accounts and ensure contract renewals.
Collaborate with an extended team and coordinate resources necessary to further sales cycle such as Solution Consultants, Customer Service, Partners etc.
Provide timely and accurate information to management such as forecasting, territory plans, strategic account plans etc.
Working towards daily, monthly & quarterly KPI metrics such as new prospect meetings, pipeline generation, ACV bookings and Renewal Rates.
Mentor team members and work on collaborative projects to help bring value to the team.
Occasional travel for training and/or meetings may be required.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
A demonstrable track record of success within a telesales, lead follow-up, cold calling or new business sales capacity.
1-3+ years of full sales cycle experience gained within a software or solution sales organization.
Experience in selling enterprise-class solutions utilizing telephone and video conference technology.
A thorough understanding of the sales process and the ability to navigate and progress complex sales cycles.
Salesforce automation, enterprise resource planning or other IT infrastructure management (monitoring and discovery) technologies a definite plus.
Presentation skills via web-based tools will be a distinct advantage.
Excellent listening, verbal and written skills.
Excellent relationship building skills – Ability to build meaningful business relationships with ServiceNow customers, prospects and internal colleagues.
Persistent and dependable, especially with attendance, deliverables and deadlines.

Skills

AI integration
Telesales
Lead follow-up
Cold calling
New business sales
Full sales cycle experience
Software sales
Solution sales
Enterprise-class solutions
Telephone sales
Video conference sales
Sales process understanding
Complex sales cycle navigation
Salesforce automation
Enterprise resource planning
IT infrastructure management
Presentation skills
Web-based presentation tools
Listening skills
Verbal communication skills
Written communication skills
Relationship building skills
Persistence
Dependability

Location

APAC - Asia Pacific

Work Type

Flexible
Regular

Experience Level

1-3+ years

About the Company

ServiceNow is the fastest growing enterprise cloud software company in the world.
We hire carefully, we hire the best, we celebrate our people.
Come join our Sales A-team.
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.
Today, ServiceNow is the AI control tower for business reinvention.
Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better.
We're building an AI-native culture where technology and talent are unstoppable together.
And we're just getting started.
Join us to put AI to work for people.

Equal Opportunity

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.