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About the Role

The Director, Consumer establishes a cohesive product and growth strategy for Australia, owning consumer demand and the end-to-end funnel with sharp commercial and growth judgment. This role balances product design with technical, regulatory, and customer needs to deliver relevant, high-quality experiences, driving in-year growth and investment decisions within global parameters, and owning consumer outcomes, commercial performance, and P&L.

Responsibilities

Drive revenue growth and global market expansion by identifying and cultivating strategic partnerships, channels, and opportunities.
Lead the negotiation with external partners and engage cross-functional support colleagues to ensure the successful delivery of solutions for large complex partnerships.
Develop and execute an overall business strategy to identify and cultivate strategic partnerships, channels, and opportunities to drive revenue growth and global market expansion.
Influence the negotiation with external partners, engaging cross-functional support colleagues, to ensure successful delivery of solutions for large complex partnerships.
Align product and business levers (such as pricing and FX) to maximize revenue and market expansion opportunities.
Engage closely with product, engineering, and architecture teams to drive the architectural runway and determine the best technical implementation/design.
Represent the end customer on an ongoing basis and use this knowledge to drive effective prioritization and decision-making.
Collaborate and influence product outcomes in a matrix organization with multiple stakeholders such as Engineering, Operations, Risk, Legal, Sales, Business Development, Marketing, Finance, and Banking Partners.
End-to-end ownership of a consumer growth funnel in a market or regional context — from acquisition and activation through habituation and revenue — with a track record of hitting commitments like active accounts, new accounts volume and quality, 7-day activation, 30-day habituation, and PP+ enrollment against plan.
Turn cohort and funnel data into concrete growth, risk, and investment calls — deciding where to lean in, where to pull back, and when a product or engagement lever is the right fix.
Shape global product direction from the field: synthesizing local market signal into a ranked, quantified narrative that earns a seat in product discovery and roadmap conversations.
Co-own launches from day one — signing off readiness at ramp gates and ensuring products land on time, at quality, with the network (merchant, partner, or channel) genuinely activated.
Operate at the intersection of demand and supply: representing consumer priorities into merchant or partner relationships while leaving deal terms and platform build to the teams that own them.
Influence across a matrixed organization — product, marketing, CRM, GTM, sales, and financial services — without direct authority over any of them, built through clear priorities, trust, and disciplined trade-offs.
Communicate vision, make hard trade-offs, and align stakeholders who don't report to you.

Requirements

10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.
Solid background from the payments and fintech landscape
Exposure to loyalty programs

Skills

Commercial and growth judgment
Product design
Technical implementation
Regulatory compliance
Customer needs assessment
Growth strategy
Investment decisions
Commercial performance management
P&L management
Product co-design
Local proposition adaptation
Cross-functional leadership
Standardized analytics
Market research
Data-driven decision-making
Quantitative instincts
Executive communication style
Autonomy
Sound judgment in ambiguity
Customer obsession
Results-driven approach

Location

Australia

Work Type

Hybrid

Experience Level

Director

Education Level

Bachelor's degree

Benefits

Comprehensive, choice-based programs to support physical, emotional, and financial wellbeing
Generous paid time off
Healthcare coverage for you and your family
Resources to create financial security
Support for mental health

About the Company

PayPal has been revolutionizing commerce globally for more than 25 years, creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure.
PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers.
We help merchants and consumers connect, transact, and complete payments, whether they are online or in person.
Our beliefs are the foundation for how we conduct business every day, guided by our core values of Inclusion, Innovation, Collaboration, and Wellness.
Our values ensure that we work together as one global team with our customers at the center of everything we do.

Equal Opportunity

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
PayPal will provide reasonable accommodations for qualified individuals with disabilities.
We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.