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About the Role
Join CMC Markets, a global leader in CFD trading and share investing, and contribute to our company vision of providing the ultimate trading experience. Progress your career in the fintech industry and grow personally and professionally with a company that is expanding globally and enhancing its product offering.
Responsibilities
- Support the delivery of customer communications across Australian and New Zealand CFD and share investing businesses.
- Learn to build, test, and launch campaigns through Braze.
- Support automated customer journeys.
- Ensure every communication reaches the right audience at the right time.
- Gain hands-on experience across the campaign lifecycle, from coordinating content and approvals through to QA, testing, and performance reporting.
- Coordinate campaign content, timelines, and approvals.
- Support audience selection, personalization, and segmentation.
- Complete campaign QA to ensure communications are accurate before launch.
- Support A/B testing and record campaign results.
Requirements
- Genuinely interested in developing a career in CRM and lifecycle marketing.
- Possess curiosity, energy, and attention to detail to learn.
- Be diligent and organized.
- Enjoy learning new systems and take pride in getting details right.
- Communicate confidently.
- Ask questions when unsure.
- Be comfortable receiving feedback.
- Understand the responsibility that comes with communicating directly with customers.
- Take the time to ensure work is accurate.
- Around 1 to 2 years of experience in marketing, communications, CRM, lifecycle, or direct marketing.
- Confidence working with Excel, data, and basic campaign reporting.
- Experience within financial services is beneficial, but mindset and willingness to learn are most important.
Skills
- CRM
- Lifecycle marketing
- Email marketing
- Push notifications
- SMS marketing
- Braze
- Customer data analysis
- Customer engagement
- Customer retention
- Campaign management
- Content coordination
- Quality Assurance (QA)
- A/B testing
- Excel
- Data analysis
- Campaign reporting
Location
- ANZ
Work Type
- Onsite (five days in the office)
Experience Level
- 1-2 years
Benefits
- Accrue 5 additional annual leave entitlements each year (My Days).
- Enjoy 5 extra annual leave days after 12 months.
- Birthday off.
- Free annual charity day.
- $0 trades for staff & family trading accounts with CMC Markets Invest.
- Continuous learning and development (L&D) offering.
- Unlimited access to a dedicated benefits & wellbeing hub.
- Retailer discounts.
- Resources to enhance physical and mental wellbeing.
- Free breakfast cereals, condiments, and coffee.
- Culture club activities (fitness, classes, social events, trivia, lawn bowls).
About the Company
- CMC Markets is a global leader in CFD trading and share investing.
- Company vision is to provide the ultimate trading experience.
- Powered by its people.
Equal Opportunity
- An equal opportunities employer committed to creating a diverse and inclusive workplace.
- Values differences and unique perspectives.