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About the Role

As a crucial part of our team, you will spearhead operations at your location, ensuring the seamless delivery of top-notch customer experiences and robust sales performance. You will leverage your extensive retail management skills in wireless or electronics to build and guide a skilled sales team, optimize operations, and significantly boost profitability. Under your leadership, your team will not only meet but exceed their sales targets by providing expert advice and superior customer service. Reporting directly to the District Manager, you ensure your kiosk operates with the utmost efficiency and effectiveness. As a mentor, strategist, and sales champion, you embody the innovative spirit and performance that define OSL.

Responsibilities

Oversee the daily operations of the wireless department, ensuring smooth and efficient service delivery
Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation
Drive sales targets and performance goals by motivating the team and implementing effective sales strategies
Maintain an in-depth knowledge of all products and services offered and ensure the team is also well-informed
Monitor inventory levels and ensure all products are adequately stocked and displayed according to company standards
Oversee customer inquiries, resolving issues, and ensuring a high level of customer satisfaction
Conduct regular team meetings to update staff on new sales targets, promotional activities, and operational changes
Analyze sales figures, forecast future sales, and adapt strategies to market trends
Coordinate with the marketing department to implement promotional campaigns and sales initiatives
Ensure compliance with all company policies and procedures as well as legal regulations
Manage the department budget, including labor costs, supplies, and other expenses
Maintain cleanliness and organization within the sales area to provide a pleasant shopping environment
Report to upper management on sales results, potential customer issues, and the overall performance of the department
Various other duties, as needed

Requirements

Retail management experience in wireless or electronics
Demonstrated ability to drive team performance, sales results, and service quality
Strong communication and presentation skills, essential for effective leadership and customer interactions
Excellent customer service skills, with a proactive approach, attention to detail, and problem-solving capabilities
Physical ability to lift 30-50 pounds
Capability to stand or walk for extended periods during shifts
Solid track record of managing budgets, forecasting sales, merchandising, and retail metrics
Experience with recruitment, coaching, HR, and Canadian employment standards

Skills

Leadership Skills - Ability to inspire and guide a team towards achieving sales targets and delivering exceptional customer service
Technical Acumen - Strong understanding of wireless technology, products, and industry trends to effectively manage and promote sales
Sales Proficiency - Skilled in implementing sales strategies, setting performance goals, and driving revenue growth
Customer Focus - Dedicated to enhancing customer satisfaction through attentive service and resolving issues promptly
Communication Skills - Excellent verbal and written communication abilities to clearly convey information and engage effectively
Problem-Solving Skills - Capable of identifying issues quickly and developing practical solutions in a fast-paced environment
Adaptability - Flexibility to adapt strategies in response to market changes or operational challenges
Organizational Skills - Strong ability to manage multiple tasks, prioritize responsibilities, and maintain efficient operations

Location

Nationally

Work Type

Full-time
Onsite

Experience Level

Retail management experience in wireless or electronics

Salary/Compensations

50-65k annually (and potential to make more!)

Benefits

Competitive base salary
Commissions
Quarterly performance bonuses
Up to 50% off wireless services
RRSP matching
Paid vacation
Comprehensive training
Career development opportunities
Employee Assistance Program
OSL Cares
Women's Empowerment Mission
Daily access to earnings through Dailypay & Wisely cards
Various discount programs

About the Company

OSL is a dynamic and people-centric company excelling in outsourced sales services for North America's leading Fortune 500 firms.
We've built our legacy on passionate employees, exceptional customer service, and enduring relationships.
Our commitment to our team is evident in our personalized in-store and online LMS training and partnerships with educational institutions like Franklin University, offering opportunities to further your true potential.

Equal Opportunity

We are committed to employing a diverse workforce and are an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
As part of our recruitment process, we utilize artificial intelligence (AI)-based tools to assist with certain stages, including initial resume screening and skills-matching assessments. These tools are designed to help our hiring team identify candidates whose experience and qualifications align closely with the requirements of the role. Please note that all final hiring decisions are made by our recruitment and/or hiring manager team. If you have questions or concerns about this process, please feel free to contact us at info@oslrs.com