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About the Role

The ECM Head of Innovation role focuses on driving innovative outcomes by leveraging NT’s AI tooling and capabilities to enhance influence, compliance, transparency, and productivity. This role will interact with all levels of Northern Trust to inspire consistency and scalability in change delivery across the enterprise, operating at the intersection of AI, data, and business transformation. The individual will work directly with end users and leadership teams to understand workflows, identify transformation opportunities, rapidly prototype solutions, and drive production adoption.

Responsibilities

Design future-state operating models that leverage technology and AI to improve efficiency, risk-management, and decision-making.
Embed alongside core ECM delivery pillars (EPMO, G&O and OCM) and Business teams to understand current state processes and identify opportunities to augment or automate workflows using AI, data products and automation technologies.
Deploy and integrate AI, analytics and workflow solutions into enterprise platforms and business processes.
Build prototypes and production ready solutions that demonstrate measurable business value.
Partner with enterprise initiatives (e.g. AI Horizon) to leverage capability and inform strategic journey aligned to Change adoption, improvement and driven productivity solutions.
Design multi-year implementation roadmaps to power accelerated and transparent execution, automated workflow management and uplifted controls, reporting, oversight and monitoring; influence product, platform, and data roadmaps based on real-world business needs and adoption patterns.
Develop integrations, APIs, automation workflows, and custom applications that connect enterprise systems and data assets.
Work closely with architecture, engineering, and platform teams to ensure innovative solutions are scalable and supportable.
Responsible for continuous improvement and automation of business processes, leveraging tools and technology to automate intake, assessments and/or reporting.
Partner with Hub & Spoke enterprise Change teams to drive adoption, training and stakeholder engagement and business readiness.
Be a Change Champion across ECM and the wider enterprise, support implementation of solutions and drive uplift of innovation skills across ECM’s partners through AI enablement and other tooling.
Define and implement strategic feedback loops; capturing insights from deployment activities and user interactions.
Work closely with Organizational Change Management (OCM), to support the stand up of ECM’s center of excellence and advisory capability across NT, with an enhanced readiness and adoption toolkit.

Requirements

Strong ability to understand complex business problems and rapidly translate them into pragmatic technical solutions.
Experience implementing AI copilots, agentic workflows, RAG architectures, or intelligent automation solutions.
Familiarity with orchestration frameworks, vector databases, and prompt engineering concepts.
Hands-on experience with Azure, AWS, or GCP preferred.
Experience working with enterprise data platforms such as Snowflake, Databricks, Azure Data Platform, or similar.
Ability to influence stakeholders and build alignment across business, technology, risk, and operations teams.
Comfortable engaging with both senior executives and technical practitioners.
Able to explain complex technical concepts in simple business language.
Thrives in fast-moving environments with evolving requirements and unclear problem definitions.
Focuses on measurable business impact rather than technical implementation alone.
Takes responsibility from problem identification through deployment, adoption, and value realization.
Proven experience in executing and implementing AI models and/or tooling, preferably within a change management context.
Strong understanding of change management principles and practices, and the ability to apply this understanding for automation, RPA and AI enablement.
Excellent organizational and leadership skills, with the ability to manage complex processes and workflows.
Strong analytical skills, with the ability to create reports and provide insights into the change management process.
Ability to identify, scope, plan and assess change initiatives.
Experience with portfolio, program and change management applications/tools, and the ability to oversee their use within a business context.
Applicants must have the right to work in the United Kingdom at the time of application and for the duration of employment.
Northern Trust is unable to provide visa sponsorship for this role.

Skills

AI tooling and capabilities
AI
Data
Business transformation
Workflow understanding
Prototyping
Production adoption
Technical expertise
Business acumen
Innovation framework implementation
Policy and procedure development
Risk-management
Decision-making
AI copilots
Agentic workflows
RAG architectures
Intelligent automation solutions
Orchestration frameworks
Vector databases
Prompt engineering
Azure
AWS
GCP
Snowflake
Databricks
Azure Data Platform
Stakeholder influence
Executive engagement
Technical concept explanation
Change management principles
Automation
RPA
Organizational leadership
Process management
Workflow management
Analytical skills
Reporting
Change initiative assessment
Portfolio management applications
Program management applications
Change management applications

Location

United Kingdom

Work Type

Hybrid

Experience Level

Head of Innovation

Education Level

Bachelor's degree in Business Administration, Management, or a related field.
Advanced degree or certification in Program Management (PMP, CAPM) preferred.
Advanced degree or certification in Organizational Change Management (CCMP, CMS) preferred.

Benefits

Flexible and collaborative work culture
Movement within the organization is encouraged
Senior leaders are accessible
Commitment to an inclusive workplace
Assisting the communities we serve
Philanthropy is deeply rooted in Northern Trust’s history
Reasonable Accommodation for individuals with health conditions and disabilities

About the Company

Northern Trust is a global leader in innovative wealth management, asset servicing, asset management and banking services.
We guide the world’s most successful individuals, families, corporations and institutions.
Founded in 1889, our guiding Principles That Endure are Service, Expertise, and Integrity.
We have over 135 years of financial experience and over 24,000 partners.
We serve the world’s most sophisticated clients using leading technology and exceptional service.
Northern Trust has a strong history of financial strength and stability.
Philanthropy is an essential element of our culture.