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About the Role
Franklin Empire Inc. is seeking a Junior IT Technician for their Toronto Branch to install, test, maintain, and update computer equipment and software, troubleshoot hardware and software issues, and provide support to internal users.
Responsibilities
- Install, test, maintain and update computer equipment (computers, peripherals, programs and software, etc.)
- Check computer hardware (hard drive, mouse, keyboards, etc.) to ensure functionality
- Management of the various security mechanisms
- Troubleshooting computer hardware, operating systems and software in person, remotely and by phone
- Report anomalies or breakdowns in the operation of equipment, provide the solutions required for optimal use
- Participate in projects for the implementation of new technologies and projects
- Participate in the diagnosis of breakdowns and make corrections
- Provide support to internal users on the handling of equipment and software
- Update of the customer's and company's technical documentation
- Identify computer or network equipment shortages
Requirements
- DEP, DEC or AEC in computer science or any other related field
- Experience in the installation and technical support of Microsoft operating systems, Active Directory, Endpoint Management (TS), TCP/IP Protocol, Ticketing System
- Windows and Office 365 experience
- Knowledge of networking — Routers, Firewall, VPN
- Knowledge of the mechanics of backups in business
- Diagnostic and problem-solving skills
- Excellent communication skills and very good customer service
Skills
- Microsoft operating systems
- Active Directory
- Endpoint Management (TS)
- TCP/IP Protocol
- Ticketing System
- Windows
- Office 365
- Networking
- Routers
- Firewall
- VPN
- Backups
- Diagnostic skills
- Problem-solving skills
- Communication skills
- Customer service
Location
- Toronto
Work Type
- Full-Time
- Permanent
- Hybrid work after probation
Experience Level
- Junior
- 1 year Technical Support experience
Education Level
- DEP
- DEC
- AEC in computer science or related field
Salary/Compensations
- CA$50,000 per year
Benefits
- Group insurance
- Pension fund
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Corporate Events
- Employee Assistance Program
- Wellness Programs
- Pension Plan
- On-site parking
About the Company
- Franklin Empire Inc. supplies electrical components for new construction, renovation and maintenance of industrial plants, residences and commercial buildings.
- We provide OEM and MRO solutions (maintenance, repair and operation), lighting design, inventory management, training, automation expertise, and specialized services.
- A solid company, established for more than 80 years.
- The stability of our employees is a testament to the company's values.