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About the Role
Join Pinterest's IT Vendor & Asset Management team to elevate our managed-service model, deepen partner management, and drive better outcomes through data and AI. This role focuses on managing IT service delivery partners, optimizing vendor relationships, and ensuring service excellence for all employees worldwide.
Responsibilities
- Own the day-to-day relationship with Pinterest's IT deployment and support service partners, driving performance, escalation resolution, and SLA accountability.
- Build and manage a metrics and reporting program for outsourced IT services, defining KPIs and running regular business reviews to hold partners accountable to service and cost targets.
- Bring AI into the team's day-to-day workflows, using it to speed up vendor and metrics reporting and improve how we run service operations.
- Partner closely with the IT Project & Program Manager team supporting global deployment and vendor operations, while owning the vendor/MSP relationships that power those services.
- Partner with Procurement, Finance, Legal, and Security to manage vendor contracts, invoicing accuracy, and compliance across service partnerships.
- Support asset lifecycle and recovery programs, ensuring accurate reporting and cost optimization.
- Help evaluate and onboard new service-delivery capacity to extend Pinterest's global IT support coverage as needs evolve.
- Partner with IT leadership on budget planning and forecasting for vendor-delivered services.
- Identify and help drive cost-savings opportunities across hardware and vendor spend, and help define how we track and report on those savings.
- Serve as backup Scrum Lead for the team, with the opportunity to grow into the primary Scrum Lead role over time.
Requirements
- Proven experience managing outsourced/managed service provider relationships at scale, including SLAs and vendor governance.
- Strong analytical and reporting skills, with experience building KPI/metrics programs and translating data into recommendations.
- Strong collaborator and communicator, comfortable mentoring peers and influencing outcomes without formal management authority.
- Experience partnering cross-functionally with Procurement, Finance, Legal, and Security.
- Strong written and verbal communication skills, with the ability to prepare executive-ready materials.
- 3+ years of relevant experience in IT vendor/MSP management, IT asset management, or a related field.
- Experience implementing AI into day-to-day workflows, with a practical approach to driving adoption and measuring impact.
- Bachelor’s degree in Information Systems a related field or equivalent experience.
Skills
- AI implementation
- Vendor management
- Asset management
- Service excellence
- Data analysis
- Metrics and reporting
- KPI development
- SLA management
- Cross-functional collaboration
- Contract management
- Budget planning
- Cost optimization
- Scrum methodology
- Zendesk (preferred)
Location
- Remote (US-based)
Work Type
- Hybrid (1-2 times in office every 6 months)
Experience Level
- 3+ years relevant experience
Education Level
- Bachelor's degree in Information Systems or related field, or equivalent experience
Salary/Compensations
- $110,494—$227,486 USD
Benefits
- Equity
- Information regarding benefits available can be found here.
About the Company
- Millions of people around the world come to Pinterest to find creative ideas, dream about new possibilities and plan for memories that will last a lifetime.
- Pinterest's mission is to bring everyone the inspiration to create a life they love.
- AI is a powerful partner that augments creativity and amplifies impact at Pinterest.
- Pinterest believes the workplace should be equitable, inclusive, and inspiring for every employee.
Equal Opportunity
- Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit.
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws.
- We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
- If you require a medical or religious accommodation during the job application process, please complete this form for support.