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About the Role

This Rental Representative will act as the primary sales agent for vehicle rentals, serving both existing lease and commercial accounts, as well as pursuing new commercial rental customers.

Responsibilities

• Maximize rate opportunities within the market.
• Generate rental, lease, and vehicle sales leads.
• Maintain and expand relationships with the existing customer base.
• Coordinate overall inventory levels to meet customer demands, maximizing operational effectiveness.
• Oversee the profitability, operations, and asset management of a rental location.
• Coordinate with Maintenance, Asset Management, and Sales to ensure customer satisfaction.
• Ensure overall satisfaction for all internal and external customers.
• Reconcile customer concerns, issues, and disputes to maintain ongoing relationships.

Requirements

• 2+ years of experience in commercial vehicle, truck, equipment, fleet, or rental sales preferred.
• Prior experience managing or contributing to a rental department P&L is highly desirable.
• Experience with commercial rental transactions, rental agreements, billing, and contract administration.
• Proven sales experience, including prospecting and following up with customers by phone, email, and in person.
• Experience developing and maintaining relationships with commercial and fleet customers.
• Understanding of rental fleet utilization, revenue, pricing, and profitability.
• Experience working with insurance requirements and compliance for commercial rental agreements.
• Experience handling vehicle damage claims, estimates, repairs, customer communication, and payment collection.
• Experience working closely with a service/maintenance department to coordinate vehicle availability and repairs.
• Ability to identify opportunities to grow rental revenue and expand existing customer relationships.
• Industry experience in truck rental, commercial transportation, fleet management, automotive, equipment rental, or related industries strongly preferred.

Skills

• Sales-oriented and results-driven.
• Self-motivated with minimal supervision.
• Highly organized and detail-oriented with strong follow-through.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Comfortable making outbound sales calls and pursuing new business.
• Ability to confidently negotiate rental terms, pricing, damage issues, and customer concerns.
• Strong understanding of profitability, expenses, billing, and financial accountability.
• Ability to prioritize multiple responsibilities in a fast-paced commercial environment.
• Strong problem-solving skills.
• Ability to resolve customer issues professionally.
• Comfortable working hands-on, including inspecting and cleaning rental trucks.
• Ability to work effectively with service, sales, accounting, and management teams.
• Strong computer skills and ability to learn rental/fleet management and billing systems.
• Accountable and ownership-minded.
• Professional, dependable, and able to represent the company positively.