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About the Role

Lead the strategy, administration, compliance, and continuous improvement of the organization's health, welfare, retirement, and wellbeing programs. Oversee all aspects of benefits operations, including vendor management, regulatory compliance, annual enrollment, financial administration, and employee communications, while partnering closely with HR, Finance, Payroll, HRIS, and external providers. Serve as the organization's subject matter expert on benefits and retirement programs, drive process and technology enhancements, analyze program effectiveness and cost trends, and ensure a compliant, efficient, and employee-centric benefits experience that supports business objectives.

Responsibilities

Lead the strategy, administration, and continuous improvement of U.S. health, welfare, retirement, and wellbeing programs to deliver competitive, compliant, cost-effective offerings.
Manage and develop a team of three Benefits Specialists through coaching, prioritization, performance management, and accountability for service delivery.
Oversee benefits operations, including eligibility, enrollment, life events, payroll deductions, vendor integrations, COBRA, retirement programs, and annual enrollment.
Manage relationships with benefits vendors, brokers, consultants, carriers, and third-party administrators, including contracts, performance, service standards, and issue resolution.
Partner with Payroll, HRIS, Finance, HR leadership, and external providers to ensure accurate administration, data integrity, compliance, and a positive employee experience.
Establish and maintain operational controls, standard operating procedures, audits, and service standards that support efficient, scalable, and compliant operations.
Lead annual renewals and budget management through plan design evaluation, benchmarking, forecasting, financial analysis, vendor negotiations, and cost-containment strategies.
Analyze utilization, claims, market trends, employee feedback, and vendor performance to identify program enhancements, mitigate risk, and improve operations.
Ensure compliance with applicable federal, state, and local requirements, including ERISA, HIPAA, COBRA, ACA, retirement plan, and leave-related regulations.
Lead benefits projects, system implementations, vendor transitions, and process improvements that strengthen efficiency, compliance, employee experience, and organizational effectiveness.
Develop and oversee employee communications, education, training, presentations, annual enrollment materials, and self-service resources that promote benefits understanding and engagement.
Serve as the senior escalation point and subject matter expert for complex benefits and retirement matters, advising employees, leaders, HR Business Partners, and other stakeholders.
Provide leadership and oversight for the organization's benefits function, including the management and development of a team of three Benefits Specialists.
Direct benefit program administration, compliance, vendor management, and continuous process improvements to support organizational and employee needs.

Requirements

8+ years of progressive benefits experience focused on managing health, welfare, retirement, leave, and wellbeing programs experience is required.
Knowledge of benefits policies, procedures and practices including IRS, Department of Labor and other employment law implications for benefit programs is required.
A cell phone is required.
This position requires physical presence in the office, in accordance with the guidelines of the Hybrid Work Policy.

Skills

Benefits administration
Vendor management
Regulatory compliance
Employee communications
HRIS
Finance
Payroll
ERISA
HIPAA
COBRA
ACA
Retirement plan administration
Leave management
Wellbeing programs
Project management
System implementation
Process improvement
Data analysis
Financial analysis
Budget management
Team leadership
Coaching
Performance management

Location

Buffalo NY

Work Type

Hybrid

Experience Level

Senior Manager
8+ years

Education Level

Master's degree preferred
Major in Human Resources, Management, Finance or other applicable academic background preferred

Benefits

Comprehensive Total Rewards Program
Variety of affordable benefits and coverage options
Insurance costs significantly supported
Generous retirement plan contributions
Paid Time Off from day one
Training and development opportunities
Education Reimbursement

About the Company

Ready for more than just a job? Build a career with purpose.
At Lactalis in the USA, we’re committed to providing meaningful opportunities for our people to learn, grow, and thrive—whether you’re just starting your journey with us or looking to take the next step in your career.
From day one, we offer the tools and support to help you succeed.
As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe.
Each day, we’re proud to produce award-winning dairy products that bring people together.
In the US, we proudly offer an unrivaled house of beloved brands, including Galbani® Italian cheeses and ricotta, Président® specialty cheeses and butters, Kraft® natural and grated cheeses, Breakstone’s® cottage cheese, Cracker Barrel®, Black Diamond® cheddar, and Parmalat® milk.
Our yogurt portfolio includes siggi’s®, Stonyfield Organic®, Brown Cow™, Oui®, Yoplait®, Go-Gurt®, :ratio®, Green Mountain Creamery®, and Mountain High®, along with a growing family of ethnic favorites like Karoun®, Gopi®, and Arz®.
At Lactalis, we live by our core values—Ambition, Engagement, and Simplicity.
We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.
Even if you don’t meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

Equal Opportunity

Lactalis is an equal employment opportunity employer.
We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.
Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.