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About the Role
The Patient Service Representative I is responsible for providing exemplary customer service to patients, both in person and over the phone. This role coordinates clerical tasks, manages patient registration and intake, handles scheduling, and ensures a seamless patient experience by following all procedures.
Responsibilities
- Welcomes and greets all patients and visitors, in person or over the phone.
- Maintains a clean and organized front desk area.
- Registers new patients and updates existing patient demographics, collecting personal and financial information.
- Collects outstanding patient balances.
- Obtains referrals and authorizations when required.
- Scans incoming faxes, consents, reports, and other patient information into patient charts.
- Generates batch transmittal reports daily.
- Facilitates patient flow by notifying staff of arrivals, managing delays, and communicating with patients and clinical staff.
- Schedules follow-up services and office visits.
- Responds to inquiries from patients, prospective patients, and visitors courteously.
- Maintains adequate medical office supplies by anticipating needs, placing orders, and monitoring office equipment.
- Protects patient confidentiality by securing protected health information (PHI) and logging off computers when unattended.
- Ensures proper handoff of responsibilities upon task completion.
- Meets established attendance criteria and starts work promptly.
- Demonstrates respect for the organization's commitment to cultural diversity.
- Consistently demonstrates good use of time and resources.
- Ensures all medical records are accurate and complete.
- Performs other position-related duties as assigned.
Requirements
- High School Diploma or equivalent required.
- Some college work preferred.
- Minimum of 1-3 years customer service experience required.
- Experience in a medical office, specifically urology, preferred.
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred.
- Ability to perform tasks involving carrying, pushing, pulling, and lifting weights up to 50 lbs.
Skills
- Proficiency in computer programs and applications, including Microsoft Office.
- Knowledge of healthcare systems operations.
- Experience navigating Electronic Medical Records (EMRs).
- Ability to handle multiple incoming telephone calls.
- Excellent organizational skills.
- Multi-tasking abilities.
- Ability to perform well in stressful situations.
- Customer-oriented with the ability to remain calm in difficult situations.
- Ability to work independently and manage multiple deadlines.
- Ability to comprehend established office routines and policies.
- Ability to keep financial records and perform mathematical tasks.
- Knowledge of Medical Terminology.
- Excellent verbal and written communication skills.
- Proficient interpersonal relations skills.
- Basic knowledge of health insurance products (HMO, PPO, HSA, Commercial, Medicare etc.).
- Ability to navigate online health insurance portals to verify benefits.
- Adherence to compliance and accreditation efforts, including OSHA, HIPAA & CMS guidelines.
- Compliance with HR confidentiality standards.
Location
- 143 N. Long Beach Rd Suite 1, Rockville Centre NY 11570
Work Type
- Full-time
- Monday-Friday
- No Weekends
- No Evenings
- No Holidays
Experience Level
- 1-3 years
Education Level
- High School Diploma or equivalent
- Some college work preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
About the Company
- INTEGRATED MEDICAL PROFESSIONALS is the largest multi-specialty urology focused practice in the country.
- Our doctors and staff are committed to providing the highest level of quality medical services available.
- Join our team for a rewarding career with a growing health care organization who values our staff as much as we do our patients.