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About the Role

As the Senior Director of People Operations, you will build, manage, and enhance talent systems and processes to support Breakthrough NY’s full-time and seasonal staff. You will lead all aspects of HR strategy and operations, including recruiting, retention, hiring, onboarding, performance management, compliance, and training. In partnership with the Executive Director, you will oversee the maintenance and enhancement of systems, policies, and processes to support the employee experience, aligned with core values and strategic priorities. For FY27, this includes fully owning staff development and providing people manager support to ensure role clarity and alignment across the organization. Additionally, you will provide strategic oversight and final accountability for excellent internal operations, setting priorities, approving key systems, vendors, policies, and risk responses, and supervising the Manager, Operations & AmeriCorps.

Responsibilities

Support hiring managers in all aspects of the hiring processes, including job description review, recruitment, interview guides and materials, and offer letters.
Oversee the rollout of annual scorecard updates and performance management systems, including people management support, feedback guidance, and the annual performance review process.
Design and deliver high-quality professional development experiences for staff throughout the year.
Partner with team leads and people managers to assess current talent, identify gaps or stretch opportunities, provide coaching and feedback, and determine staffing needs.
Administer bi-annual staff engagement surveys and provide recommendations for areas of focus.
Ensure all state and city compliance expectations are met annually, in partnership with the Chief of Staff.
Track and mitigate organizational risk related to staff experience, in partnership with the Chief of Staff.
Oversee the Employee Handbook, leaves of absence, and employee relations issues to ensure operational excellence.
Ensure strong, accurate payroll processing, including part-time staff payroll, and benefits administration via our PEO, managing the annual open enrollment process.
Ensure staff members have the necessary materials and equipment, including technology, systems access, and supplies, in partnership with the Manager, Operations & Americorps.
Model organizational leadership for the team.
Coach and develop the Manager, Operations and Americorps while managing the Operations team towards meeting or exceeding KPIs.
Monitor the Operations budget and tools for sound fiscal and systems management.
Meet regularly with department heads to review team needs related to the Talent Philosophy, focusing on talent development and engagement.
Oversee ad hoc staff-led committees, including participation on the Culture Committee.
Contribute to the development and execution of BTNY's organizational strategy as a member of the Leadership Team.

Requirements

Bachelor's degree required.
8+ years of work experience.
3+ years of HR, Talent Recruitment, or People Operations experience in a non-profit setting preferred.
Ability to manage complex, confidential employee relations issues.
Knowledge of federal, state, and local employment law (or willingness to learn quickly) preferred.
Experience with PEO benefits and payroll systems preferred.
Experience in leading hiring practices across a range of title bands preferred.
Proficiency in Salesforce or comparable data systems preferred.

Location

New York, NY

Work Type

Hybrid
Full Time

Experience Level

Senior

Education Level

Bachelor's degree

Salary/Compensations

$97,000 - $107,000 / year

Benefits

Medical, Dental and Vision benefits (90% employer-sponsored)
401K/Retirement Plan (with an employer-matching component)
Paid Time Off: holiday, vacation, sick, and personal time, plus paid time off between Christmas and New Year's Day
Initial $800 annual professional development stipend

About the Company

Breakthrough New York empowers motivated students from low-income communities to achieve a college degree and reach their fullest potential.
The tuition-free program supports over 500 students and their families from 7th grade through college.
The program accepts middle school students who are furthest from high-quality educational opportunities yet show promise and potential.
99% of students identify as persons of color; 76% identify as English Language Learners; and 56% will be the first in their families to graduate college.
As a ten-year program, Breakthrough New York supports students and their families through key transition points in their academic journeys.
The program provides academic enrichment through summer and after-school opportunities.
It coaches students to gain admissions into selective high schools and colleges.
It exposes students to diverse interests and careers so they can shape their own trajectories.
In addition to nurturing individual talent, the organization cultivates a thriving community of like-minded peers and mentors.
Personalized mentorship and holistic support are signature elements of the model, with over 200 near-peer seasonal staff and volunteers.
This year, 98% of Breakthrough students enrolled in four-year colleges, and 97% are on track to graduate from college in four-six years.