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About the Role
The Account Manager is an Inside Sales and Client Services role supporting customers, Sales, and Production throughout the order lifecycle. This position combines account management, customer service, project coordination, order management, inventory replenishment, and print production support. We're looking for someone who is organized, curious, comfortable with technology, and ready to learn.
Responsibilities
- Coordinate customer orders and print projects from order entry and job setup through production, fulfillment, and delivery.
- Enter and maintain accurate job information in our ERP/MIS system (Pace) including specifications, schedules, production notes, mailing, fulfillment, and delivery requirements.
- Manage inventory replenishment for assigned customer programs by monitoring inventory and usage, initiating repeat orders, and resolving inventory exceptions.
- Review estimates, artwork, job specifications, and proofs for accuracy and communication changes as needed.
- Monitor work in progress, respond to time-sensitive issues, and proactively address problems that could impact quality or schedule.
- Communicate order status, project updates, and questions with customers, Sales, and internal production teams.
- Partner with Prepress, Digital, Press, Bindery, Grand Format, Fulfillment, Mailing, dokshop, and Shipping to move work through production.
- Submit estimate requests and assist with repeat orders, recurring programs, and customer account support.
- Provide backup and operational support to other Account Managers as needed.
- Identify opportunities to simplify, standardize, and improve Client Services processes using Lean Principles.
- Learn Prisma's customers, systems, and production processes and take on greater account responsibility as your knowledge grows.
Requirements
- Strong organization, attention to detail, and follow-through.
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with customers and internal teams.
- Strong computer skills and the ability to quickly learn new technology, ERP/MIS systems, and business processes.
- Ability to manage multiple orders, projects, and priorities in a fast-paced, deadline-driven environment.
- Strong problem-solving skills and the ability to catch issues before they become problems.
- Basic Microsoft Excel skills, including sorting, filtering, and working with spreadsheets.
- Beginner-level experience with AI tools, or an interest in learning how to use AI to work more efficiently.
- Ability to work independently while being a collaborative, flexible teammate.
- Experience in inside sales, customer service, account management, account coordination, project coordination, order management, inventory management, manufacturing, fulfillment, or print production is a plus.
- High school diploma or equivalent required; college degree preferred.
- Experience in customer service, inside sales, operations, manufacturing, print, or another fast-paced, detail-oriented environment is preferred.
Skills
- Organization
- Attention to detail
- Follow-through
- Written communication
- Verbal communication
- Computer skills
- Technology adoption
- ERP/MIS systems
- Problem-solving
- Microsoft Excel
- AI tools
- Collaboration
- Flexibility
Location
- Phoenix, AZ 85040
Work Type
- Full Time
- Day Shift
Experience Level
- Experienced
Education Level
- High school diploma or equivalent
- College degree preferred
About the Company
- Prisma's customers, systems, and production processes