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About the Role
Humber River Health is seeking a Clerical Support Associate for their Haemodialysis Department within the Nephrology Program. This role serves as the first point of contact for patients and families, providing essential administrative, clerical, and customer service support in a dynamic healthcare environment.
Responsibilities
- Serve as the first line of contact with patients and their families.
- Provide administrative, clerical, and customer service support, including reception, answering telephones, and organizing tests, procedures, and lab work.
- Communicate regularly with the Dietary department and input/monitor Thoughtwire.
- Register patients for appointments and apply armbands within a 30-minute window.
- Re-book missed wheel-trans rides and assist drivers in locating patients.
- Book appointments in community-wide scheduling and make changes to patient schedules.
- Collect statistics and data as required, including ORRS data collection and submission.
- Perform unit staffing tasks according to guidelines in consultation with the Manager or designate.
- Provide other clerical support as requested by the Resource Nurse/Manager.
Requirements
- High school graduate or equivalent.
- Completion of a Community College Office Administration Diploma (preferably Medical) or equivalent.
- Minimum of one year of full-time recent clerical experience, preferably in an out-patient health care setting.
- Knowledge of medical terminology.
- Demonstrated excellent computer skills, including Microsoft Word, Excel, Power Point, and Outlook.
- Good organizational and problem-solving skills, including the ability to prioritize a varied and busy workload.
- Demonstrated ability to cope with tight deadlines, frequent interruptions, and emergency situations.
- Good keyboarding skills with a minimum typing speed of 40 wpm.
- Excellent interpersonal and communication skills (verbal and written).
- Very good spelling, proofreading, minute writing, and math skills.
- Demonstrated strong customer service skills.
- Excellent attendance and discipline-free record required.
- An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.
Skills
- Medical terminology
- Microsoft Word
- Microsoft Excel
- Microsoft Power Point
- Microsoft Outlook
- Community wide scheduling
- Typing speed of 40 wpm
- Interpersonal skills
- Communication skills (verbal and written)
- Spelling
- Proofreading
- Minute writing
- Math skills
- Customer service skills
- Equity, diversity, and inclusion principles
Location
- Humber River Health, Wilson Site
Work Type
- Temporary Part-time
- Days
- Evenings
- Weekends
- Holidays
Experience Level
- Minimum of one-year full time recent clerical experience
Education Level
- High school graduate or equivalent
- Community College Office Administration Diploma (preferably Medical) or equivalent
Salary/Compensations
- $29.966 - $31.016 per hour
About the Company
- Humber River Health is a multi-site organization serving over 850,000 people in the northwest Greater Toronto Area.
- It is a member of the Toronto Academic Health Science Network (TAHSN) and operates Hennick Humber Hospital with Finch and Church campuses.
- The organization is supported by over 5,000 employees, approximately 800 physicians, and over 600 volunteers.
- Hennick Humber Hospital is North America’s first fully digital hospital, utilizing robotics and advanced technology to improve patient care.
- The digital ecosystem includes automated laboratory services, medication management robotics, electronic health records, a Command Centre, computerized physician order entry, bedside computer terminals, and surgical tracking systems.
- Humber River Health is committed to innovation, collaboration, and excellence in delivering healthcare.
- Recognized as one of Greater Toronto’s Top Employers.
- Supports employees with evidence-based leadership and fosters a culture of engagement.
- Dedicated to high-quality patient care, demonstrating values of compassion, professionalism, and respect.
Equal Opportunity
- Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
- Fosters a culture where everyone feels respected, valued and empowered to contribute.
- Welcomes applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
- As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
- Does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
- Accommodations are available throughout the recruitment process and employment.