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About the Role
Red Seat Ventures, in partnership with Fox Corporation, is launching a new membership-based business centered around premium live entertainment experiences. Suite Hosts will create memorable moments supporting members, ensuring high satisfaction and retention. This role is ideal for an experienced hospitality professional with a private club or premium seating background who thrives in a startup-style growth environment.
Responsibilities
- Utilize CRM, internal systems, and online channels to deliver seamless run-of-show execution, proactive issue resolution, and a superior, high-touch membership experience for club-suites guests.
- Event-day hosting, including assisting with catering orders, welcoming members, navigating the space, recording member insights, and facilitating additional experiences.
- Engage with members via email, phone, text, and in person as their onsite point of contact, assisting with space access, cultivating a welcoming environment, solving venue issues, and creating unforgettable experiences.
- Create a welcoming environment by engaging with members, facilitating introductions, and establishing key moments during events.
- Join ad hoc meetings to contribute member feedback and operational insights.
- Assist the Experience Manager in designing and implementing strategies to deepen member relationships, increase satisfaction, and boost retention.
- Identify, monitor, and record member feedback and continuously refine engagement efforts based on insights, feedback, and data collected.
- This role is event-based, with each workday beginning at the assigned venue; candidates must have reliable transportation and be able to report to different venues within the local market as scheduled.
Requirements
- 2+ years of experience in a member service role or hospitality space preferably at a private club or hotel space (e.g., country club or social club)
- Experience working in CRM systems, entering, managing and organizing confidential data
- Strong communication and interpersonal skills, with a high degree of empathy and poise
- Comfortable working cross-functionally in a fast-paced, growth-stage environment with little direction
- Organized, detail-oriented, and able to manage multiple engagement efforts simultaneously
- Regular, on-site attendance at the workplace a minimum of 3 days per week is an essential function of the position.
- Selected candidate must be able to reliably meet this requirement.
- Candidates must have reliable transportation and be able to report to different venues within the local market as scheduled.
Skills
- CRM systems
- Communication skills
- Interpersonal skills
- Empathy
- Poise
- Organization
- Detail-oriented
- Managing multiple engagement efforts
Location
- Local market
Work Type
- Event-based
- Hybrid
Experience Level
- 2+ years of experience
Salary/Compensations
- $45.00-55.00 per hour
About the Company
- Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group.
- We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.
Equal Opportunity
- We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law.
- We will consider for employment qualified applicants with criminal histories consistent with applicable law.