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About the Role
The Process Excellence Lead plays a key role in advancing operational modernization and fostering continuous improvement by leading process redesigns that boost performance, efficiency, and effectiveness. This role helps design and implement process excellence projects, assesses opportunities for ongoing improvement, and contributes to broader business modernization initiatives.
Responsibilities
- Analyze existing processes to identify areas requiring re-engineering.
- Devise new ways of processing tasks.
- Gather quantitative and qualitative data through focus groups, surveys, interviews, job shadows, and time studies.
- Analyze findings including large and complex data sets and reports.
- Prepare process maps and analyze them for improvement opportunities.
- Propose process improvements informed by data analysis using Lean methodologies.
- Perform business process redesign to meet organizational goals and drive business modernization efforts.
- Drive design and execution of process re-engineering projects.
- Contribute to business cases by quantifying and qualifying operational impacts.
- Provide analysis and reconciliation support through savings realization period.
- Develop analysis to assess the impact of process changes on capacity, efficiency, quality, and other key performance indicators.
- Support continuous improvements framework in collaboration with business partners.
- Contribute to shaping the future operational landscape of the business in alignment with the Canada Life Modernization strategy.
- Achieve better customer experience, higher quality, and increased productivity to support business goals.
Requirements
- Demonstrated expertise in Lean Methodology, including proficiency in applying Lean principles and tools.
- Successful implementation of process improvements.
- Excellent interpersonal skills to effectively gather process requirements, obtain approvals, build relationships, and provide influence.
- Exceptional critical and analytical skills to evaluate current processes and identify opportunities for transformation.
- Proficient in breaking down intricate problems into manageable components.
- Innovative and creative mindset to develop new methodologies for task execution.
- Expertise in analyzing complex data to determine the most suitable course of action.
- Comprehensive understanding of technologies that can be utilized to streamline new processes.
- Collaborative approach, working across various departments and engaging stakeholders.
- Strong execution capabilities to ensure effective implementation of improvement and transformation opportunities.
- Meticulous attention to detail and precision in a fast-paced setting.
- Excellent time management skills with the ability to prioritize competing projects.
- Transparent communication with all stakeholders regarding changes and their necessity.
Skills
- Lean Methodology
- Process Improvement
- Interpersonal Skills
- Analytical Skills
- Problem-Solving
- Data Analysis
- Process Mapping
- Lean Six Sigma
- Lean Analysis
- Business Analysis
- Presentation Skills
- Relationship Building
- Coaching
- Excel
- PowerPoint
- Process Mapping Tools (SAP Signavio, Adonis, MS Visio)
- PowerBI
- Tableau
- SQL
- Azure Databricks
- Minitab
- ARENA
- SIMUL8
- Financial services/insurance business knowledge
Location
- Toronto
- Winnipeg
Work Type
- Permanent
- Full Time
- Hybrid
Experience Level
- 3+ years experience leading and delivering operational process improvements or initiatives
Education Level
- University Degree in Industrial engineering, business administration, computer science, or equivalent experience or qualifications
- Professional certification(s) related to process design and improvement (Lean Six Sigma; Lean Analysis; Business Analysis)
Salary/Compensations
- $75,500 - $125,800 annually
Benefits
- Career Development opportunities
- Access to industry-leading learning programs
- $2,000 annually towards education reimbursement
- Flexible health and dental benefits
- $5,000 mental health benefit
- In addition to regular vacation and personal days
- Volunteer day
- Company-matching pension plan
- Share ownership program
- Additional investment options
- Employee recognition programs
- Service milestone celebrations
- Employee discounts
- Employee Resource Groups (ERGs)
- Mentorship programs
- Social clubs and events
About the Company
- We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
- Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
- We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.
Equal Opportunity
- We’re committed to removing barriers and ensuring equal access to employment.
- Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com.
- All information provided will be handled in accordance with applicable laws and Canada Life policies.
- Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.