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About the Role
Individual contributor responsible for the overall management of the most complex liability construction defect claims. Recognized as the most senior technical expert in the interpretation of complex or unusual policy coverages in area of expertise. Works within assigned limits of the broadest authority on assignments requiring the highest degree of technical complexity and coordination. Has national or company-wide scope of responsibility within specialty area.
Responsibilities
- Manages complex investigations of claims, including coverage defenses, liability and damages exposures.
- Determines if a major claim should be settled or litigated and implements an appropriate resolution strategy.
- Effectively manages loss costs and claim expenses on major claims.
- Directs investigative activity or litigation on major claims and ensures adequate and timely reserves are set.
- Consults and collaborates with staff counsel or panel attorneys regarding discovery and litigation strategy.
- Directs and may engage in the negotiation of complex settlement packages to drive cost-effective and timely settlements.
- Makes recommendations to and participates with senior management in the development and implementation of claims policy and business strategy.
- Actively pursues and identifies ways to reduce inefficiencies in claims processes.
- Utilizes oral presentation and writing skills to escalate or communicate appropriate exposures to senior claims management and other internal business partners.
- Keeps current on state/territory regulations and industry activity and trends.
- Represents company in industry trade groups or other important events involving external business partners and clients.
- Mentors and guides less experienced claims staff and other functional areas.
- Contributes to the development of claim training.
- Responsible for special claims projects and presentations.
- Identifies trends in complex claims and settlement strategies and communicates to senior management.
Requirements
- The highest level of technical and product specific expertise, claims resolution skill and knowledge of insurance and claims principles, practices and procedures.
- Excellent communication, negotiation and presentation skills.
- Ability to effectively interact with all levels of CNA's internal and external business partners.
- Excellent analytical and problem solving skills, with the ability to manage multiple projects.
- Ability to exercise independent judgment to effectively evaluate and handle ambiguous situations and issues.
- Ability to analyze, distill and communicate important aspects of issues succinctly.
- Creativity in resolving unique and challenging business problems.
- Ability to achieve results by taking a proactive long-term view of business goals and objectives.
- Knowledge of Microsoft Office Suite and other business-related software and company systems.
- Ability to embrace change and value diverse opinions and ideas.
- Effectively manages multiple projects.
- Ability to articulate complex claim facts, issues and analyses in concise presentations to business partners and management as well as in internal reports.
Skills
- Communication skills
- Negotiation skills
- Presentation skills
- Analytical skills
- Problem solving skills
- Microsoft Office Suite
Location
- Any location near a CNA office
Work Type
- Hybrid
Experience Level
- Minimum 10 years claims experience
Education Level
- Bachelor's degree or equivalent experience
- Professional designations preferred
Salary/Compensations
- $97,000 to $189,000 annually
Benefits
- Comprehensive and competitive benefits package
About the Company
- At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.
- CNA utilizes AI-enabled technology during the recruiting process.
- CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.
Equal Opportunity
- CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process.