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About the Role

Lead the enterprise AI Governance function at Synchrony, driving AI risk management and operating discipline. This role is crucial for scaling AI responsibly by establishing controls, oversight routines, and execution capabilities. You will translate AI strategy, policy, and regulatory expectations into practical governance processes and measurable standards, partnering with various stakeholders to strengthen the AI risk management framework and ensure disciplined governance across the AI lifecycle.

Responsibilities

Lead Synchrony’s enterprise AI Governance function within the AI Office, including operating model, governance routines, standards, controls, reporting, and oversight.
Drive the design, implementation, and continuous improvement of Synchrony’s AI governance framework.
Partner with second-line risk, compliance, legal, technology risk, model risk management, supplier management, privacy, information security, and other control partners.
Partner with third-line Internal Audit and other assurance stakeholders for monitoring, reviews, audits, and issue management.
Define and execute the strategy for key AI governance topics, including intake, use case registration, risk tiering, inventory management, approval workflows, lifecycle gates, control validation, monitoring, recertification, and exception management.
Lead the development of new AI controls and control enhancements.
Translate AI policy, standards, and regulatory expectations into actionable procedures, job aids, playbooks, control requirements, decision frameworks, and governance artifacts.
Maintain a disciplined enterprise view of AI use cases, tools, agents, models, patterns, approvals, risk ratings, ownership, lifecycle status, control evidence, and governance outcomes.
Prepare for regulatory activities, executive oversight, audits, and risk reviews by developing high-quality materials, evidence packages, issue responses, remediation plans, and executive-ready updates.
Lead 1LoD risk management and governance interaction with regulators.
Lead governance reporting for the Chief AI Officer and senior stakeholders.
Work closely with AI engineering, architecture, security, cloud, data, and platform teams to ensure technical governance capabilities are delivered.
Partner with program management to ensure governance initiatives are planned, prioritized, resourced, sequenced, tracked, and executed.
Support the intake and review of AI use cases and patterns.
Ensure AI governance processes differentiate appropriately across various AI use cases and activities.
Coordinate with legal, compliance, and regulatory change stakeholders to monitor emerging AI laws and translate requirements into governance actions.
Drive continuous improvement of AI governance capabilities by identifying gaps, simplifying processes, improving transparency, reducing friction, strengthening evidence quality, and helping the organization move faster while staying within risk appetite.
Perform other duties and/or special projects as assigned.

Requirements

Bachelor’s degree in a related discipline and 10+ years of experience in risk management, technology governance, AI governance, data governance, compliance, audit, controls, regulatory readiness, technology delivery, or strategic program leadership; in lieu of a degree, 12+ years of relevant experience.
Proven experience leading governance, risk, control, compliance, or oversight programs in a complex enterprise environment.
Strong understanding of AI, generative AI, agentic AI, machine learning, automation, data, technology platforms, and responsible AI concepts.
Experience designing or operating governance frameworks, control frameworks, lifecycle processes, risk tiering processes, approval workflows, inventories, monitoring routines, issue management, or assurance-ready reporting.
Experience partnering with second-line risk and compliance functions and third-line audit or assurance teams in a regulated environment.
Demonstrated ability to translate policy, standards, regulatory expectations, risk frameworks, and audit findings into practical operating models, procedures, controls, evidence routines, and execution plans.
Strong stakeholder management and influencing skills.
Excellent written and verbal communication skills, including executive-level storytelling, regulatory-ready documentation, concise risk articulation, and the ability to simplify complex AI governance topics.
Strong execution discipline with experience managing complex initiatives, dependencies, risks, milestones, and cross-functional deliverables.
Data-driven orientation with experience defining governance metrics, control performance indicators, risk reporting, adoption measures, and continuous improvement insights.
Comfort operating in ambiguity and at pace, with strong judgment, prioritization, resilience, and the ability to bring structure to fast-moving AI governance work.
Ability and flexibility to travel for business as required.

Skills

AI Governance
Risk Management
Technology Governance
Data Governance
Compliance
Audit
Controls
Regulatory Readiness
Technology Delivery
Strategic Program Leadership
Generative AI
Agentic AI
Machine Learning
Automation
Data
Technology Platforms
Responsible AI
Stakeholder Management
Influencing Skills
Executive-level Storytelling
Regulatory Documentation
Risk Articulation
Execution Discipline
Data-driven Orientation
Governance Metrics
Control Performance Indicators
Risk Reporting
Adoption Measures
Continuous Improvement
Judgment
Prioritization
Resilience
Financial Services
Banking
Payments
Credit
Consumer Finance
Model Risk Management
Technology Risk
Operational Risk
Third-Party Risk Management
Information Security
Privacy
GRC Platforms
Workflow Tools
AI Inventories
Model Registries
AI Gateways
AI Control Planes
Agent Registries
Evaluations
Monitoring
Logging
Policy Enforcement

Location

Remote
Hybrid
Onsite

Work Type

Full-time

Experience Level

10+ years
12+ years

Education Level

Bachelor's degree
High school diploma or equivalent

Salary/Compensations

$200,000.00 - $330,000.00 USD Annual
Annual Incentive Plan target of 25% of salary
Annual Equity target of 25% of salary

Benefits

Option to work from home near one of our Hubs or come into one of our offices
Required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

About the Company

Synchrony is committed to scaling AI responsibly.
We are building a future where we can all belong, connect, and turn ideals into action.
More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs).
We have an award-winning culture for all.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.