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About the Role
We are looking for a reliable, motivated, and customer-focused professional to join our team as a Dispatcher. This is a full-time, 40-hour remote position supporting utility service and scheduling operations. The Dispatcher is responsible for providing excellent customer service while coordinating utility service and inspection appointments, including federally mandated inspections. This position works closely with customers, contractors, field personnel, and internal teams to ensure scheduling needs are handled efficiently and professionally.
Responsibilities
- Handle inbound and outbound customer calls related to utility services and appointments
- Schedule and coordinate utility service and inspection appointments with customers, contractors, and field personnel
- Assist customers with scheduling questions, changes, and general inquiries
- Communicate professionally with customers, contractors, and internal teams by phone and email
- Enter and update information accurately in company systems
- Manage multiple tasks and computer systems in a fast-paced environment
- Follow established company procedures and escalate issues when necessary
- Perform general administrative and customer service duties as needed
Requirements
- High school diploma or GED required; some college preferred
- Previous customer service, call center, scheduling, administrative, or dispatch experience preferred
- Proficiency with computers and standard office applications
- Working knowledge of Microsoft Office, Excel, and Outlook
- Ability to work in a multi-line phone system environment
- Excellent verbal and written communication skills, including strong grammar and attention to detail
- Reliable, punctual, and responsive to emails and internal communications
- Self-motivated, organized, and able to work independently
- Able to maintain focus and productivity in a remote work environment
- Comfortable managing multiple priorities in a fast-paced, high-volume setting
- Strong computer skills and ability to learn new systems quickly
- A reliable high-speed internet connection and a quiet, dedicated workspace are required.
- The successful candidate must be able to work independently with minimal distractions and maintain a professional environment suitable for handling customer calls throughout the workday.
Skills
- Customer service
- Call center operations
- Scheduling
- Administrative support
- Dispatching
- Computer proficiency
- Microsoft Office Suite (Excel, Outlook)
- Multi-line phone systems
- Verbal communication
- Written communication
- Grammar
- Attention to detail
- Time management
- Organization
- Independent work
- Remote work productivity
- Prioritization
- Fast-paced environment adaptability
- System learning
Location
- Remote
Work Type
- Full-time
- 40-hour work week
- Remote
Education Level
- High school diploma or GED
- Some college preferred
Benefits
- 100% Paid Training
- Advancement Opportunities
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid holidays
- 401(k) with company match
Equal Opportunity
- We are an Equal Opportunity Employer.
- Veterans are encouraged to apply.