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About the Role
Room Attendants ensure guest rooms and hotel spaces are spotless, refreshed, and ready to welcome guests, contributing to a culture of service with passion and loyalty.
Responsibilities
- Clean and service guest rooms, suites, bathrooms, hallways, and assigned hotel areas according to hotel brand standards and operational procedures.
- Replace linens, towels, amenities, and guest supplies while ensuring rooms are refreshed, organized, and guest-ready.
- Inspect guest rooms for cleanliness, presentation, maintenance concerns, and operational readiness throughout shifts.
- Maintain cleanliness and organization of housekeeping carts, storage closets, linen areas, and operational workspaces.
- Report maintenance issues, lost and found items, safety concerns, and room status updates promptly and accurately.
- Respond professionally and courteously to guest requests and housekeeping service needs throughout the day.
- Follow sanitation standards, chemical handling procedures, hotel safety policies, and operational guidelines at all times.
- Support deep cleaning projects, room inspections, VIP arrivals, and special housekeeping assignments as needed.
- Partner closely with Housekeeping leadership, Front Office, Laundry, and Engineering teams to support smooth hotel operations and guest satisfaction.
- Help create clean, welcoming, and comfortable spaces that deliver memorable guest experiences aligned with Sonesta’s People People philosophy.
- Perform any other duties as assigned.
Requirements
- Previous housekeeping, hotel, hospitality, cleaning, janitorial, or guest service experience preferred.
- Strong attention to detail with a commitment to cleanliness, organization, and presentation standards.
- Ability to work efficiently and independently in a fast-paced hospitality environment.
- Strong time management, reliability, and teamwork skills.
- Knowledge of cleaning procedures, sanitation standards, chemical handling, and hotel safety practices preferred.
- Positive attitude with a strong work ethic and service-focused mindset.
- Ability to communicate professionally with guests, team members, and hotel leadership.
- Flexible availability including mornings, weekends, holidays, and operational support as needed.
- A passion for hospitality, teamwork, cleanliness, and creating exceptional guest experiences.
- Must complete the full application in addition to submitting a resume.
Skills
- Attention to detail
- Cleanliness
- Organization
- Presentation standards
- Efficiency
- Independent work
- Time management
- Reliability
- Teamwork
- Cleaning procedures
- Sanitation standards
- Chemical handling
- Hotel safety practices
- Professional communication
- Service-focused mindset
Work Type
- Full-time
Salary/Compensations
- 22.80 - 25.34/hr
Benefits
- Food and Beverage Discount
- RRSP Match
- Drycleaning
- Competitive Medical and dental benefits
- Competitive Extended health care coverage
- Various employee perks and benefits
- Tuition reimbursement
- Employee Assistance Program
- Competitive Short- and Long-term disability program
- Paid vacation
- Paid sick days
- Employee discounted hotel rate
- Tool and shoe reimbursement
About the Company
- Sonesta International Hotels is the 8th largest hotel company in the U.S., with a dynamic mix of full-service and focused hotels across major cities.
- The company has a diverse portfolio of owned, managed, and franchised properties in eight countries.
- Sonesta is in the business of people, bringing service with passion, loyalty with purpose, and creating experiences that genuinely connect.
Equal Opportunity
- Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.