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About the Role
Universal Bankers provide excellent customer service by identifying member needs, completing transactions, building relationships, achieving sales goals, and creating a positive experience. This role involves learning various banking functions through both Teller and Relationship Banker responsibilities.
Responsibilities
- Create a positive face to face member experience
- Build long lasting relationships with members
- Work in both a Teller or Relationship Banker position depending on branch needs
- Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
- Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs defining questions
- Educate and Refer a variety of products and services to members
- Assist members with accounts, loans, fraud and maintenance
- Learn about the banking and finance industry
- Gain exposure to career opportunities at ESL
Requirements
- One year in sales/service in the financial services, retail, professional services worker industries
- High School diploma or High School equivalency diploma required
- Strong communication, problem solving and decision making abilities
- A high degree of flexibility to support branch needs
- Proficient in building customer and peer relationships
- Proficient in PC applications
- Prior Sales Experience preferred
- Understanding of banking products and services preferred
- Notary preferred; if not obtain within 12 months of filling role
- Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
Skills
- Sales
- Customer Service
- Financial Transactions
- Relationship Building
- Communication
- Problem Solving
- Decision Making
- PC Applications
Location
- Eastside Districts
- Westside Districts
- Brighton Henrietta
- Batavia
- Fairport
- Brockport
- Penfield
- Chili
- Pittsford
- Geneseo
- Webster
- Long Pond
- Twelve Corners (Brighton)
- Mt. Read
- Culver Ridge
- Ridgeway
- Hudson Ave
- Bulls Head (Downtown Rochester)
- Irondequoit
- Chestnut Street (Downtown Rochester)
- Merchants Walk (Downtown Rochester)
- Goodman Street
- Cobblestone (Victor)
Work Type
- 40 hours
- Full-time
Experience Level
- 1 year sales/service experience
Education Level
- High School diploma or equivalent
Salary/Compensations
- $22.02 per hour
Benefits
- Wellness program
- Family assistance plan
- 401k with match
- Paid volunteer time
- Learning & Development training
- Health insurance
- Dental insurance
- Life insurance
- Vacation
- Paid holidays
- Performance incentives
- $160.00 car allowance
About the Company
- ESL is one of the largest and most successful federal credit unions in the country.
- Locally owned and known for valuing people and sharing success with employees.
- Consistently ranked one of the Best Workplaces in America by Great Place to Work ® since 2010.
- Recognized on Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces in Financial Services and Insurance, and Best Workplaces in New York State lists.
- A "Rochester’s Choice" award winner for over a decade.
- A "Training Top 125" recipient.
- Committed to diversity, equity, and inclusion.
Equal Opportunity
- We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.