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About the Role
ESL is seeking Bilingual Universal Bankers to provide excellent customer service by identifying member needs, completing transactions, building relationships, achieving sales goals, and creating a positive experience. This role involves learning various banking functions by performing both Teller and Relationship Banker responsibilities.
Responsibilities
- Create a positive face-to-face member experience
- Build long-lasting relationships with members
- Work in both a Teller or Relationship Banker position depending on branch needs
- Assist members with processing financial transactions including payments, deposits and withdrawals in a timely manner
- Help members recognize and obtain the most appropriate solutions for their financial needs by asking needs-defining questions
- Educate and refer a variety of products and services to members
- Assist members with accounts, loans, fraud, and maintenance
- Learn about the banking and finance industry
- Gain exposure to career opportunities at ESL
Requirements
- One year in sales/service in the financial services, retail, or professional services worker industries
- High School diploma or High School equivalency diploma required
- Bilingual English/Spanish speaking proficiency required
- Strong communication, problem-solving, and decision-making abilities
- A high degree of flexibility to support branch needs
- Proficient in building customer and peer relationships
- Proficient in PC applications
- Prior Sales Experience preferred
- Understanding of banking products and services preferred
- Notary preferred; if not, obtain within 12 months of filling role
- Must complete submission of application and fingerprinting to the NMLS and successfully be registered as an MLO through ESL
- Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
Skills
- Bilingual English/Spanish speaking proficiency
- Communication skills
- Problem-solving skills
- Decision-making abilities
- Building customer and peer relationships
- PC applications proficiency
Location
- Eastside District
- Westside District
- Brighton Henrietta
- Batavia
- Fairport
- Brockport
- Penfield
- Chili
- Pittsford
- Geneseo
- Webster
- Long Pond
- Twelve Corners (Brighton)
- Mt. Read
- Culver Ridge
- Ridgeway
- Hudson Ave
- Bulls Head (Downtown Rochester)
- Irondequoit
- Chestnut Street (Downtown Rochester)
- Merchants Walk (Downtown Rochester)
- Goodman Street
- Cobblestone (Victor)
- Lake Ave
Work Type
- 40 hours
- Monday – Saturday with a day off during the week
- Flexible and floating throughout a majority of our branches until placement is made at one branch
Experience Level
- One year in sales/service
- Prior Sales Experience preferred
Education Level
- High School diploma or High School equivalency diploma
Salary/Compensations
- $22.02 per hour + 10% bilingual premium
- $160.00 car allowance
Benefits
- Wellness program
- Family assistance plan
- 401k with match
- Paid volunteer time
- Learning & Development training
- Health
- Dental
- Life
- Paid holidays
- Performance incentives
About the Company
- Since 2010, ESL has been consistently ranked one of the Best Workplaces in America by Great Place to Work ®.
- Great Place to Work and Fortune magazine have recently placed ESL on these prominent national lists: Best Workplaces for Millennials, Best Workplaces for Women, Best Workplaces in Financial Services and Insurance, Best Workplaces in New York State.
- For more than a decade, ESL has been a “Rochester’s Choice” award winner and a “Training Top 125” recipient!
- ESL has 33 branch locations throughout the Rochester and Finger Lakes regions.
- ESL is one of the largest and most successful federal credit unions in the country.
- We are locally owned and known for valuing people and sharing our success with our employees.
- We are proud to hire great people with a variety of perspectives and cultural backgrounds who represent the Rochester area.
Equal Opportunity
- We’re committed to diversity, equity, and inclusion.
- We believe we are a stronger, more successful organization because of this commitment.
- We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings.
- We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.