Mini-Bar Attendant (Full-Time) - $11/hr + Pooled Tips!
The Lake House on Canandaigua · Canandaigua, NY, US
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About the Role
The In Room Dining Server is responsible for guiding guests through the Lake House Experience by acting as a communicator, decision-maker, and entertainer, while proactively providing an exceptional guest experience.
Responsibilities
- Setup Food and Beverage areas including linen, service ware, and glassware.
- Serve food and/or beverages professionally.
- Greet guests and respond to requests in a friendly and courteous manner.
- Promptly serve In Room Dining following proper steps of service.
- Follow up on tray removal from guest rooms.
- Make proficient sales transactions within Infogenesis.
- Run food orders.
- Handle cash and other forms of payment.
- Properly check IDs for guests ordering alcohol.
- Demonstrate responsible alcohol service.
- Demonstrate impeccable product knowledge for both Food and Beverage.
- Perform opening, closing, and side duties such as setting up/breaking down stations, refilling condiments, cleaning, and setting up trays for next service.
- Maintain knowledge of all buildings on site and room numbers.
- Create “WOW” moments by collecting detailed information.
- Perform any other job-related duties as assigned.
- Maintain a clean work area.
- Work varying schedules as required.
- Attend all scheduled training and departmental sessions.
- Arrive on time in the assigned work area in full, clean, and pressed assigned uniform for the scheduled shift.
- Perform and complete all assigned tasks by management.
- Be totally familiar with hotel operations/locations and direct guests, answering questions about the facility.
Requirements
- One year's experience required in a previous server position.
- Must be able to demonstrate effective communication.
- Must be able to stand for extended periods.
- Must be able to lift 50lbs.
Location
- The Lake House
Work Type
- Full Time
- Part Time
Experience Level
- One year's experience
Benefits
- Paid Time Off during your first full calendar year for Full Time & Part Time employees
- Medical, Dental and Vision Benefits plus several other optional benefits for Full Time employees
- 401k with up to 4% Employer Match
- Membership Discounts to the Sands Family YMCA
- FREE Lunch and/or Dinner during your shift
- Robust and formalized training program
- Rooms, Food & Bev, and Spa Discounts at The Lake House
- Many Employee Discounts at The Lake House and through LifeMart
- Company sponsored Community Service and Wellness Events
About the Company
- Employment at The Lake House offers a beautiful place to work in a fun, team-oriented, professional setting!
Equal Opportunity
- The Lake House believes in equal opportunity for all and is committed to ensuring all individuals have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.