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About the Role

As a Strategy & Operations Senior Associate for DoorDash for Business, you'll pilot and scale product features that transform delivery quality, ensuring orders are on time, accurate, and properly labeled. You will shape the client, dasher, and merchant experience across the entire journey. This is a build-and-launch role where you'll partner cross-functionally to design testing frameworks and go-to-market plans, and translate insights into product improvements. You will report into the Manager, Strategy & Operations for DoorDash for Business.

Responsibilities

Experiment using data-driven decision-making and business judgment to run tests and lead product/feature improvement efforts.
Optimize by partnering with product and engineering teams to refine quality-driving tools.
Analyze by building models to evaluate economics and patterns, translating data into clear decisions.
Execute by designing and running test plans and initiatives to measurably improve merchant and dasher quality.
Collaborate across sales, partner management, operations, product, engineering, and business development to enhance the experience for merchants, dashers, and clients.

Requirements

3+ years of experience in strategy and operations, commercial management, operations, or consulting.
Proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast-moving environment.
Excellent analytical thinker capable of delivering actionable recommendations from complex datasets.
Customer-obsessed with comfort in working with diverse individuals.
Unafraid of ambiguity; able to dive into difficult problems and devise a plan.
Direct management experience is preferred.
High-growth startup (scaling a business from 0 - 1) experience is preferred.

Skills

Intermediate SQL experience strongly preferred.

Location

Remote
Hybrid

Work Type

Remote
Hybrid

Experience Level

3+ years

Salary/Compensations

$87,000—$128,000 USD

Benefits

Opportunities for equity grants
401(k) plan with employer matching
16 weeks of paid parental leave
Wellness benefits
Commuter benefits match
Paid time off
Paid sick leave
Medical, dental, and vision benefits
11 paid holidays
Disability and basic life insurance
Family-forming assistance
Mental health program
Flexible paid time off/vacation for salaried roles
80 hours of paid sick time per year for salaried roles

About the Company

DoorDash for Business is building the premier corporate dining and benefits platform, helping companies feed their teams through industry-leading products and meal programs.
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status.
Whether blatant or hidden, barriers to success have no place at DoorDash.
We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.